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Top Operations & Support Jobs in Charlotte, NC
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.
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Agent AssistChatbotsConfluenceExcelGoogle SheetsKnowledge ManagementLlmLookerPower BISQLTableauTelephonyTicketing SystemsZendesk
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