Top Operations & Support Jobs in Charlotte, NC

Provide administrative support for group term life benefits: enter and maintain enrollment and portfolio data, troubleshoot systems, research escalations, handle referrals, support projects, and participate in customer meetings to resolve issues and explain procedures.

Provide end-to-end customer support via phone and digital channels for disability insurance inquiries. Use AI-powered tools and CRM systems to resolve complex policy, billing, and service issues, document interactions, escalate as needed, and participate in training and process improvement.

Manage a team to achieve claims accuracy, customer centricity, and expense targets. Coach, remove barriers, analyze data, implement improvements, support quality assurance, and drive outcomes through performance management and process enhancements.

The STD Unit Leader ensures team performance in claim management, customer service, and expense management while providing guidance, removing obstacles, and analyzing data to achieve business objectives.

The role involves leading the operational management of Short Term Disability claims, ensuring quality service and driving team performance while managing a team of specialists and managers.

As a Group Insurance Administrator, you will manage daily policy administration for group dental customers, ensuring data accuracy and compliance while handling various transactions and updates.

The role involves managing disability claims processes, responding to change requests, project management, and maintaining compliance with regulations.

The AVP, Business Controls oversees risk management in business solutions, ensuring effective control practices and metrics development across global teams.