Top Operations & Support Jobs in Charlotte, NC

Lead enterprise transformation and process redesign initiatives using data, digital, automation and AI. Define future-state processes, build business cases and roadmaps, partner with executives and technology leaders, drive adoption through executive communication, and ensure sustainability via measurement and capability building.

Manage daily account tasks and records, lead process improvements and automation initiatives, coordinate cross-functional projects, report progress to leadership, and mentor team members to improve operational efficiency.

The AVP, Global Strategy & Execution leads strategic initiatives and programs aligned with MetLife's business goals, provides expertise to regional teams, and partners with finance for strategy execution.

This role oversees Short-term Disability operations, leading a team of claims specialists while managing program governance and operational strategies to improve efficiency and service quality.

Lead and oversee end-to-end long-term disability claims operations, ensuring regulatory compliance, optimizing processes, managing risk and finances, and directing a team of claims professionals. Partner with cross-functional stakeholders, implement data-driven improvements, and deliver executive reporting to drive efficient, fair, and cost-effective claims outcomes.

As a Senior Operations Quality Claims Analyst, you will conduct quality evaluations of LTD claims, analyze data for trends, coach associates, and drive operational excellence.

The Senior Operations Quality Analyst evaluates disability claims, identifies trends, provides feedback for quality improvements, and coaches associates to enhance claim handling performance.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.