The Incident & Problem Consultant manages high-impact IT incidents, coordinates response teams, monitors events, and drives issue resolution, ensuring effective communication throughout.

The role involves supporting HR Core Apps and Payroll systems, troubleshooting issues, leading application governance, and ensuring system reliability through monitoring and collaboration with various teams.

Provide first-line remote and on-site technology support for employees and contractors, troubleshoot hardware/software issues, use help-desk tools, escalate to higher-level teams, and ensure customer-focused resolution following PNC policies.