Top Operations & Support Jobs in Charlotte, NC

Provide remote and in-person technical support for hardware, software, telecom, and networks across stores, supply chain, and corporate sites. Track incidents, escalate and coordinate vendor repairs, perform setups, preventative maintenance, backups, and document solutions and procedures. Support deployments, disaster recovery, and onboarding of new services.

Provide high-level administrative, logistical, and operational support to Vice President(s), including calendar and travel management, preparing presentations and reports, handling confidential information, coordinating events and onboarding, budget/expense assistance, and serving as primary liaison with internal and external stakeholders.

The PROvider Rotation Specialist manages provider rotation activities, ensuring accuracy in licensing and certifications while collaborating with multiple teams and improving workflows.

The PROvider Network Specialist manages the third-party PROvider pool, ensuring compliance, accuracy, and effective communication with various teams while maintaining efficient workflows.

Support rollout and day-to-day Tool Rental operations across field and stores by delivering projects, process improvements, and analytics. Collaborate cross-functionally, develop policies, process maps, measure ROI, analyze post-project feedback, and support SLAs for the service mailbox.

Lead marketplace compliance operations, conduct complex investigations, improve enforcement workflows, define policies and QA standards, produce reporting/insights, lead projects, and train/onboard compliance teams.

Lead strategy and day-to-day operations for Pro credit servicing, managing customer support, payments, account management, vendor SLAs, process improvements, systems implementations, and cross-functional partnerships to drive portfolio performance, operational excellence, cost savings, and a high-performing team.

Investigate, evaluate and resolve complex liability claims against Lowe's, gather information, negotiate settlements, and ensure compliance with laws and policies.

Senior Workers' Compensation analyst providing technical claim oversight for complex, multi-state, high-exposure and litigated claims. Conducts QA reviews, coordinates litigation, analyzes KPIs and vendor/defense counsel performance, supports return-to-work initiatives, and partners cross-functionally to improve outcomes and reduce exposure.

The PROvider Specialist supports performance-related discussions with service providers, prepares materials for reviews, tracks action items, and communicates effectively with stakeholders, requiring knowledge of relevant systems and tools.