Top Operations & Support Jobs in Charlotte, NC

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

The Manager, Trust Bank Operations & Strategy will develop operational strategies, facilitate communication, and coordinate strategic initiatives across trust entities while ensuring compliance and efficiency.

Lead enablement and training operations for Compliance Ops: manage rollouts, stakeholder coordination, training content and logistics, track risks/dependencies, and improve processes using approved AI tools and lessons learned to scale compliance programs.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.