Top Operations & Support Jobs in Charlotte, NC

Lead and operate Upstart's secured lending quality control program across origination, servicing, and collections. Oversee sampling methodology, QC Engine product ownership, defect analysis, remediation, regulatory exam preparedness, third-party oversight, and executive reporting to scale a data-driven, examination-ready quality function.

Lead and build the secured lending vendor oversight function, managing critical third-party lifecycle activities: inventory, risk tiering, due diligence, performance monitoring, issue remediation, contingency/exit planning, and producing exam-ready governance and reporting for bank partners and regulators.

Lead and scale Operational Excellence across Issue Management, Customer Complaints, Identity Theft & Credit Disputes, and Quality Control. Build strategy, operating model, governance, reporting, and quality programs; drive root-cause analysis, regulatory readiness, cross-functional initiatives, automation, and continuous improvement while mentoring teams and delivering measurable operational and customer outcomes.

The Executive Assistant manages executive calendars, meetings, travel, and maintains organized workflows. This role enhances productivity, ensuring smooth operations and effective coordination across stakeholders.

The Operations Manager will lead a team of Collections Specialists, focusing on improving performance metrics, coaching staff, and refining operations processes within Auto Collections to enhance customer experience and compliance.

The Head of Collections and Loss Mitigation will lead and improve internal collections operations, enhance performance and borrower experiences through data-driven strategies, and manage a team of managers overseeing 40 agents.