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Top Operations & Support Jobs in Charlotte, NC
Healthtech • Information Technology • Security • Software • Cybersecurity
Create and maintain technical knowledge articles, troubleshooting guides, runbooks, decision trees, and training materials to improve support case resolution. Partner with SMEs, analyze case trends, capture repeatable troubleshooting workflows, maintain content quality, and prioritize a backlog of enablement requests to enhance Support efficiency and escalation accuracy.
Top Skills:
Case Management SystemsCrm PlatformsItilKcsKnowledge Management Systems
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