Top Operations & Support Jobs in Charlotte, NC

Manage premium audit operations by leading teams, ensuring compliance, improving processes, and collaborating with cross-functional teams to optimize workflows and support company objectives.

Director of Premium Audit responsible for leading departmental transformation and operational excellence, developing strategies, managing teams, and overseeing audit processes in alignment with business objectives.

Lead and coach a team of premium audit auditors and outreach specialists, manage daily workloads and scorecards, handle escalations, coordinate cross-functional handoffs, review audit documentation for quality and SOP adherence, train staff on systems, and drive process improvements and operational initiatives.

The Team Lead, Claims oversees a team of adjusters, ensuring optimal claims outcomes, managing performance, and resolving escalated issues while driving team goals.

Manage the full lifecycle of California workers' compensation claims from intake to closure, handling high-exposure and complex claims, determining compensability and reserves, coordinating litigation and medical management, negotiating settlements, providing customer and agent support, and mentoring junior adjusters while improving claims processes.

The Senior Manager, Underwriting leads the New Business Underwriting team, ensuring performance, service delivery, and development of underwriters while driving process improvements and managing team dynamics.

The Claims Adjuster manages workers' compensation claims end-to-end, ensuring legal compliance, mitigating exposure, and providing excellent customer service to agents and clients.

The Claims Adjuster will manage workers' compensation claims, ensuring compliance with regulations, providing customer service, and optimizing claims processes to achieve favorable outcomes.

The Vendor Management & Sourcing Specialist coordinates vendor management, sourcing activities, and procurement processes, ensuring effective vendor relations and performance management.

The Team Lead, Claims Workers' Compensation oversees adjusters and specialists, ensuring claims accuracy, operational management, and performance development while resolving escalated complaints and promoting customer service excellence.