The Senior Manager, Strategic Operations will oversee strategy and planning for Physical Security, ensuring alignment with company priorities, and lead cross-functional initiatives while managing risk and investments in security operations.

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

As Chief of Staff to the COO, you will lead special projects, prepare key engagements, act as a stand-in, and elevate insights on operations. You will be a trusted advisor ensuring that the COO can operate at peak effectiveness.