Top HR & Recruiting Jobs in Charlotte, NC

Administers employee absence, leave, workplace accommodation, workers’ compensation, and return-to-work programs across the U.S. and Canada. Serves as the first point of contact for employees, managers, and HR partners; reviews and routes cases, maintains accurate records, coordinates documentation and status updates, provides multichannel support, and ensures compliance with leave regulations, ADA, EEOC, FMCSA, and company policies. Escalates complex cases and identifies process improvements.

Conducts quality audits of absence, accommodation, and workers’ compensation cases; evaluates compliance with FMLA, ADA, PWFA, ERISA, and related regulations; analyzes trends and risks; provides feedback and coaching; develops reports and dashboards; recommends process improvements; supports training, change management, and implementation of new tools and workflows.

Administers and coordinates U.S. and Canadian absence, accommodation, workers’ compensation, and return-to-work cases. Partners with employees, HR, third-party administrators, and business stakeholders to ensure compliant case progression, documentation, communications, and timely resolutions. Supports FMLA, ADA, PWFA, DOT/FMCSA, military, disability, and related leave programs. Reviews case data, tracks service levels and escalations, maintains reporting dashboards, supports audits, and identifies operational improvements.

Supports compliant administration of employee leave, accommodations, disability benefits, and workers’ compensation programs across North America. Partners with HR, Legal, Risk, leaders, vendors, and employees on complex cases, policy interpretation, compliance, escalations, training, and process improvements. Analyzes trends, claims activity, scorecards, and dashboards; maintains case-system access and reporting; supports policy updates, governance reviews, and AI-enabled workflow enhancements.