Top Engineering Jobs in Charlotte, NC

Designs, implements, validates, benchmarks, troubleshoots, and supports accelerated compute and high-performance storage infrastructure for enterprise AI workloads. Conducts discovery, migrations, installations, configuration, testing, documentation, and client knowledge transfer. Collaborates with project managers, architects, sales teams, partners, and stakeholders to manage scope, timelines, risks, and deliverables. The role requires client-facing consulting, technical documentation, infrastructure troubleshooting, occasional overtime, and travel to client sites or company locations.

Implements, validates, troubleshoots, and optimizes high-performance AI network fabrics supporting GPU clusters and distributed workloads. Configures InfiniBand, Ethernet, RoCE, routing, congestion management, telemetry, cabling, and fabric-management systems. Performs installation, burn-in, performance testing, documentation, knowledge transfer, and client handoffs. Contributes to statements of work, implementation plans, and solution validation while managing project scope, schedules, budgets, and customer communication.

Provides L2/L3 support, administration, monitoring, troubleshooting, and optimization for cloud contact center platforms including Five9, NICE CXone, Webex Contact Center, and Cognigy. Resolves voice, routing, IVR, integration, reporting, and agent issues; manages incidents, changes, SLAs, root-cause analysis, documentation, and customer communications. Participates in 24/7 operations, on-call rotations, major incident response, maintenance, automation, and continuous service improvement for enterprise managed-services customers.

Leads a cloud-focused Managed Services Engineering team responsible for service delivery, operational performance, resource allocation, customer satisfaction, and financial outcomes. Oversees cloud and hybrid infrastructure services, automation, observability, security, SLAs, governance, on-call coverage, and continuous improvement for government customers. Develops team capabilities, drives operational resilience and service reliability, and serves as product owner for assigned managed services offerings.

Provides senior operational support for enterprise Windows environments in a managed-services setting. Responsibilities include administering Windows Server, Active Directory, Group Policy, DNS, DHCP, certificates, virtualization, patching, monitoring, incident resolution, ticket management, PowerShell automation, change management, documentation, customer communication, cross-team collaboration, mentoring, and on-call support.

Leads a managed services engineering team responsible for AIX, Unix, and Linux service delivery. Oversees customer satisfaction, SLA performance, staffing, workload allocation, process improvement, operational procedures, budgets, vendor relationships, and technical service optimization. Manages customer reviews, support escalations, performance management, hiring, on-call schedules, and continuous service improvement while coordinating strategic and tactical technology plans across internal teams and partners.

Installs, customizes, upgrades, patches, maintains, and troubleshoots IBM z/OS and ISV products in managed mainframe environments. Supports disaster recovery, performance optimization, database and infrastructure administration, security, customer incidents, change control, and ServiceNow requests. Plans transitions and technical projects, develops automation scripts and documentation, supports proposals and service scoping, and mentors technical staff while maintaining customer relationships.

Leads a managed services engineering team supporting mainframe environments. Oversees customer satisfaction, service-level agreement delivery, staffing, resource allocation, operational processes, continuous improvement, budgets, vendor relationships, and technical service optimization. Serves as product owner for assigned services, manages performance and development, coordinates strategic technology planning, and supports customer reviews and escalations. Requires mainframe expertise, consulting leadership, ITIL knowledge, process improvement skills, and the ability to manage complex customer and business priorities.

Design, implement, and support enterprise physical security systems (video surveillance, access control, sensors, IoT). Consult with clients, develop technical architectures, configure and test systems, troubleshoot hardware/software, manage projects, run design workshops, and support sales and delivery. Travel 25-50% and perform hands-on installations and network-integrated solutions.