Top Customer Success & Experience Jobs in Charlotte, NC

The Digital Support Specialist I enhances sales through handling orders and inquiries, ensuring customer satisfaction, and collaborating with departments while adhering to policies.

As a Multimedia Journalist, you'll report on community stories by pitching, writing, shooting, interviewing, and editing, working across traditional and digital platforms.

As a Sales and Customer Solutions Representative, you will retain customers, upsell services, and enhance customer satisfaction through effective communication and problem-solving in a call center environment.

Responsible for maximizing customer retention by handling inbound and outbound sales calls, addressing concerns, and providing tailored solutions. Collaborates with teams to ensure high service standards while achieving sales targets.

The Manager in Digital Service & CX will drive the adoption and development of digital customer self-service, manage projects, and enhance customer experiences through innovative solutions.

The Residential Customer Solutions Manager oversees in-house Customer Solutions teams, enhancing customer experiences, optimizing revenue, and managing performance. Responsibilities include developing programs, analyzing data, training staff, and addressing churn issues.