Top Customer Success & Experience Jobs in Charlotte, NC

Responsible for supervising retention agents to retain customers, analyzing performance metrics, and providing coaching and feedback to enhance customer satisfaction and retention rates.

As a Sales Engineer III, you'll evaluate client networks, create technical solutions, and develop unique service offerings to enhance client growth.

The Digital Support Specialist enhances sales by handling orders and customer inquiries, collaborating across departments to support customer satisfaction and service delivery.

The Sales and Customer Solutions Representative will enhance customer satisfaction by retaining customers, upselling services, and addressing inquiries with professionalism.

The Advertising Operations Specialist manages programming schedules, allocates commercial breaks, and ensures accurate inventory for effective advertising solutions, enhancing customer satisfaction.

The role involves leading a high-impact team to enhance customer loyalty and reduce churn for Spectrum's largest business clients. Responsibilities include coaching, monitoring operations, analyzing performance, and implementing retention strategies.

Lead the reporting and insights function for service communications, enabling data-driven decision-making, automating reports, monitoring metrics, and collaborating with cross-functional teams to enhance customer experience.

As an Anchor/Multimedia Journalist, you will pitch stories, deliver newscasts, and engage with the community while working across platforms in a fast-paced environment.