Top Customer Success & Experience Jobs in Charlotte, NC

Engage with medium and large business customers to build relationships, provide consultative solutions, and ensure satisfaction and loyalty through effective sales strategies.

As an Enterprise Resolution Manager, you will handle high-priority client disputes, ensuring resolution while maintaining company standards and enhancing customer satisfaction through analysis and communication.

Process orders and handle customer inquiries for cable, internet, voice, and mobile services; resolve vendor and order issues, use sales techniques to promote products, collaborate across departments, and maintain high customer satisfaction and retention while adhering to company policies.

Interns will assist in incident response, change management processes, and contribute to department projects while gaining real-world experience in telecommunications.