Top Customer Success & Experience Jobs in Charlotte, NC

As a Retention and Sales Specialist, you will enhance customer satisfaction by retaining valued clients and upselling Spectrum products through excellent communication and problem-solving skills.

As an Employee Services Center Representative, you will manage employee inquiries, onboarding, and HR processes, ensuring high-quality customer service and data accuracy.

The Residential Customer Solutions Manager oversees in-house Customer Solutions teams, enhancing customer experiences, optimizing revenue, and managing performance. Responsibilities include developing programs, analyzing data, training staff, and addressing churn issues.

The Manager of Client Support leads teams in providing sales support to clients, focusing on revenue growth and enhancing client experience. Responsible for managing client-facing activities and liaising between clients and internal teams, this role emphasizes operational excellence and adherence to policies.

The Digital Support Specialist assists customers with orders and inquiries, promotes products, enhances satisfaction, and resolves issues efficiently.

As an Anchor/Multimedia Journalist, you will pitch stories, deliver newscasts, and engage with the community while working across platforms in a fast-paced environment.

The Manager in Digital Service & CX will drive the adoption and development of digital customer self-service, manage projects, and enhance customer experiences through innovative solutions.

As a Sales and Customer Solutions Representative, you will enhance customer satisfaction, retain customers, resolve inquiries, and upsell services, playing a key role in revenue growth.