Lead and develop quota-carrying Account Managers responsible for post-sale expansion, renewals, partner engagement, and net revenue retention. Establish forecasting, pipeline inspection, deal strategy, and performance-management practices; hire and ramp team members; coach performance; and build strong relationships with MSP partners. Collaborate with Marketing, Partner, Revenue Operations, and Revenue Leadership teams to improve adoption, engagement, processes, and predictable recurring revenue growth.

Provides first-line technical product support to customers, guides troubleshooting, assesses and escalates incidents, follows issues through resolution, and recommends documentation improvements. The role requires strong customer service, collaborative problem-solving, and practical experience troubleshooting Windows and macOS systems, antivirus interactions, and system-management tools such as GPO, RMMs, and SCCM.