Top Customer Success & Experience Jobs in Charlotte, NC

Lead enterprise deployments of Samsaras IoT solutions, manage customer relationships, create launch plans, run trainings, track adoption and health, mentor teams, and coordinate cross-functionally to ensure successful implementations and business value.

The role involves providing operational support to the sales organization, managing accounts, and ensuring adherence to sales processes while utilizing Salesforce.

The Senior Sales Quality Analyst will drive sales quality programs, implement data monitoring systems, and analyze customer interactions to enhance sales effectiveness and compliance.

The Senior Customer Success Quality Analyst will drive quality improvements and compliance in customer interactions, leveraging data analysis and industry best practices to enhance team productivity and customer outcomes.

The Customer Success Associate at Samsara will support customers post-implementation, ensuring they utilize the IoT platform effectively and build long-term relationships. Responsibilities include advising on product customization, orchestrating business reviews, conducting workshops, and mentoring colleagues.

Lead renewals analytics and forecasting, build early-warning health scores and predictive models, analyze churn and expansion drivers, design renewals process automations, produce executive dashboards and QBRs, and partner cross-functionally to improve retention and predictability.

The Engagement Services Manager is responsible for implementing services, engaging with customers, defining project scopes, and ensuring successful service integrations while meeting revenue quotas.

The Senior Knowledge Management Specialist will drive KM strategies, manage multiple projects, enhance KM processes with AI, and support cross-team collaboration.

As a Technical Account Manager, you'll drive customer success by delivering measurable value, managing technical solutions and fostering relationships between customers and internal teams.

The Sales Operations Manager will support Enterprise Account Executives, refine sales processes, enhance team effectiveness, and implement strategies for improved revenue and profitability.