Top Customer Success & Experience Jobs in Charlotte, NC

Lead and develop a regional Customer Success team (8–10 CSMs) to drive retention, revenue expansion, product adoption, and NPS. Partner cross-functionally to improve processes, reporting, and automation, act as escalation point, and scale operations through coaching, project management, and system improvements.

Serve as the primary customer contact for SMB restaurant accounts: build relationships, drive product adoption and retention, recommend product solutions to grow SaaS revenue, run demos and trainings, troubleshoot POS issues, analyze usage, and collaborate cross-functionally. Up to 10% local travel for site visits.

Serve as the customer relationship manager through onboarding for retail customers: build and execute onboarding plans, conduct remote site/network assessments, document installations, train staff, manage multiple concurrent implementations (45+ accounts), and provide post-live support and troubleshooting to ensure successful activation and adoption.

Serve as the customer's relationship manager through onboarding and Go-Live, manage multiple implementations (45+), conduct remote site assessments, document installations, deliver staff training, provide post-live support and troubleshooting, and meet monthly activation goals while using project management tools to drive operational efficiencies.

Manage retail inventory migrations into Toast by collecting and cleaning item library exports, uploading to ToastWeb, hosting item review meetings, training customers, and providing post-live support for the first 30 days. Work autonomously to meet activation goals, manage multiple consultations, collaborate with onboarding and cross-functional teams, and document inventory integrations and any deviations from best practices.

Manage a portfolio of SMB restaurant customers (Mandarin-speaking focus), drive adoption and retention of Toast products, deliver virtual meetings and demos, resolve technical and operational issues, leverage data to recommend product solutions, and participate in churn-saves and revenue retention conversations.