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Top Customer Success & Experience Jobs in Charlotte, NC
Cloud • Information Technology • Security • Software
Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.
Top Skills:
Generative AiGoogle SuiteLatticePlanhatRisk CloudSalesforceSlack
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