Top Customer Success & Experience Jobs in Charlotte, NC

Lead and manage a team of Enablement Business Partners to drive strategic support for Mid-Market, Commercial, and SMB sales segments, developing enablement strategies and leadership competencies.

Identify, negotiate, and close partnerships with captives and reinsurers. Lead strategy development and sales enablement, ensuring clear pipeline management.

The Enterprise Account Manager will drive growth and maintain relationships with clients, focusing on upselling, account management, and strategic sales practices within the SaaS sector.

This role involves partnering with Public Sector Account Executives, driving deal strategies, and providing tailored demonstrations focusing on customer outcomes. Strong analytical skills and domain expertise in solutions engineering are essential.

As a Senior Solutions Engineer, you'll support Enterprise customers by driving deal strategy, delivering tailored demonstrations, and collaborating with cross-functional teams to ensure customer needs are met.

Oversee a team of Strategic Customer Success Managers to ensure retention and upsell targets are met for high-value accounts while leveraging data for client advocacy and internal collaboration.

The Senior Solutions Engineer will support strategic sales, drive product demonstrations, and collaborate with various teams to influence customer adoption and success.

The Trial Success Manager will lead the trial process for clients, manage POC activities, design solutions, deliver training, and analyze data for success.

The Senior Corporate Communications Manager develops and executes communications strategy across corporate, financial, and internal channels, handling media engagement, reputation management, and internal messaging.