Own partner health and growth for Headway27s care partnerships by managing executive relationships, running steering committees, leveraging data to identify growth opportunities, and collaborating cross-functionally with Product, Strategy, and Operations to improve partner experience and deepen health system and clinic relationships.

Lead end-to-end CX programs to improve customer satisfaction and support performance. Identify customer pain points, design and implement CX processes, enable change readiness for releases, partner with cross-functional teams, analyze feedback and KPIs (CSAT, TTR), maintain SOP clarity with Knowledge Management, and leverage AI tools to scale support and reduce resolution times.

Own partner satisfaction and relationship growth with health systems, clinics, and strategic partners. Use data to surface partnership opportunities, support executive meetings, collaborate with Product/Strategy/Operations, and develop engagement strategies for clinicians and referring providers to deepen and scale Headway's care partnerships.