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Top Customer Success & Experience Jobs in Charlotte, NC
Enterprise Web • Mobile • Professional Services • Software
Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.
Top Skills:
Dscout
Enterprise Web • Mobile • Professional Services • Software
Lead Mid-Market Customer Success to drive retention, renewals, and expansion. Manage and coach a team of 6-8 CSMs, improve adoption and customer health metrics, partner cross-functionally, own forecasting, and implement scalable playbooks while championing AI adoption and change management.
Top Skills:
Claude CoworkGongSalesforce
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