Top Customer Success & Experience Jobs in Charlotte, NC

Lead and develop Coinbase's global social support program, manage crisis responses, and collaborate with cross-functional teams to enhance customer experience.

As a Supervisor for the Customer Success Team, you'll lead a passionate team at Coinbase, supporting its mission to enhance global economic freedom through innovative blockchain technology. You'll tackle challenges in customer success with a focus on collaboration and high performance.

As an Analyst III, you'll perform quality control reviews on complaints, provide feedback, conduct root cause analysis, and collaborate with teams to improve processes and compliance.

As an Institutional RFP Associate, you will manage RFP responses, collaborate with cross-functional teams, and leverage AI tools to optimize workflows and ensure high-quality outputs for institutional clients.

Lead a team of Compliance Analysts to ensure adherence to operational KPIs and process improvements while championing compliance culture and driving quality customer service.