Top Customer Success & Experience Jobs in Charlotte, NC

The CX Program Manager will lead strategy and execution for abuse detection and prevention in customer experience, improving operational efficiency and customer satisfaction by leveraging data-driven insights and cross-functional collaboration.

As a CX Incident Response Analyst, you will manage customer incidents, escalate bugs, communicate with stakeholders, and enhance customer experience through effective support operations.

As a Concierge in the Customer Success Team, you'll enhance customer experience, resolve issues, and promote product usage among high-value clients at Coinbase.

Manage junior strategists, enhance operational processes for content workflows, support strategic planning, and conduct content performance analysis. Foster a cohesive team environment and drive content governance compliance.

Lead a team of Compliance Analysts to ensure adherence to operational KPIs and process improvements while championing compliance culture and driving quality customer service.

Lead and build the global social support program, manage crisis communication, and foster collaboration with various teams to enhance customer experience.

As a Supervisor of the Customer Success Team, you will lead a team of Concierge Agents, managing operations, improving customer experience, and resolving escalations while fostering collaboration and alignment across the organization.

Responsible for conducting Transaction Monitoring investigations, drafting Suspicious Activity Reports (SAR), and ensuring compliance with BSA/AML regulations. Engages in due diligence and handles alerts related to customer transactions.

The Institutional Account Manager will manage key client relationships, address escalations, enhance client experiences, and build product expertise, contributing to the Sales, Trading, and Prime organization.