Top Customer Success & Experience Jobs in Charlotte, NC

Supervise a team of Concierge Agents ensuring high value customer support. Drive operational initiatives, manage escalations, and enhance customer experience through collaboration and communication.

As a TMS Quality Compliance Analyst III, you'll review customer investigations, ensure compliance with regulations, and maintain documentation while collaborating with teams in a fast-paced environment.

The Senior AML Investigations Trainer leads compliance training programs focusing on Anti-Money Laundering, project management, and collaboration with internal teams to improve training efficacy.

The role involves leading a compliance team, ensuring adherence to standards, and improving processes in transaction monitoring and enhanced due diligence.

As a Concierge on the Customer Success team, you will manage relationships with high value customers, ensuring seamless support, onboarding, and product guidance while addressing their needs effectively.

As a Lead EDD Compliance Analyst, you'll oversee investigations for compliance, analyze data for BSA/AML adherence, and maintain documentation. You'll ensure quality compliance operations while collaborating with leaders in Financial Crime Risk.

As a Supervisor, you will lead the Customer Success Concierge team, ensuring exceptional customer experiences, managing escalations, and streamlining operations while collaborating with internal teams.

The Associate Manager will supervise a team of Compliance Analysts, ensuring adherence to compliance practices and driving operational performance while leading process improvements and communicating effectively with team members.

Lead a team of Compliance Analysts overseeing enhanced due diligence and transaction monitoring, ensuring adherence to compliance standards and improving operational processes.

As a Lead TMS Quality Compliance Analyst, you will conduct investigations related to BSA/AML compliance, review transaction alerts, and provide quality control in handling customer cases, ensuring adherence to regulatory requirements and enhancing operational effectiveness.