The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

Lead customer onboarding and implementation of Eve's SaaS legal solutions. Deliver training, configure workflows, track implementation metrics, optimize solutions, and collaborate with sales, product, and engineering to ensure customer adoption and success.

Manage client success for law firm customers: drive adoption, retention, upsells, onboarding, product utilization, and ROI case studies while feeding client feedback into product roadmap.