Top AI & Machine Learning Jobs in Charlotte, NC

Develop and operate production ML and AI systems powering patient experiences such as matching, ranking, recommendations, onboarding, and personalization. Build reusable ML infrastructure, pipelines, evaluation, observability, and model-serving capabilities. Provide technical leadership across the ML lifecycle, guide architecture, evaluate custom versus foundation-model approaches, and partner with ML and Patient Engineering teams to deliver reliable, scalable AI products.

Leads the AI Engineering team across applied AI features and foundational ML infrastructure. Responsibilities include managing Senior and Staff engineers, hiring and coaching, deploying LLM-powered capabilities, building MLOps and AI observability platforms, balancing product delivery with platform investment, and ensuring privacy, compliance, evaluation rigor, and clinical safety in production systems.

Own product analytics for a healthcare platform by translating business questions into research plans, uncovering insights, modeling feature impacts, defining success criteria, and leading A/B testing. Partner with Product, Data Engineering, Finance, Clinical, and Operations teams to influence roadmap decisions, improve provider experience and quality, and optimize marketplace performance.

Owns the strategy, architecture, and implementation of production AI and machine learning systems for personalization, search ranking, relevance, and patient-provider matching. Builds recommendation engines, retrieval models, LLM applications, and scalable ML infrastructure while establishing AI safety, evaluation, and MLOps standards. The role requires hands-on model development, technical leadership, mentoring, and responsible deployment of AI in a regulated mental healthcare environment.

Leads a data science team and personally drives analyses, experimentation, and product analytics to identify patient experience improvements. Partners with Product, Engineering, Research, and Data Engineering teams to develop product features, evaluate business and product performance, guide product planning, and translate statistical findings into actionable recommendations. Manages and develops analytical talent while applying data storytelling, A/B testing, marketplace metrics, and retention, conversion, engagement, and churn analysis.

As a Staff AI Engineer, you'll lead AI product development, overseeing technical direction, system deployment, and model evaluation while collaborating across teams.