Workplace Operations Manager - NYC

About Verkada:

At Verkada, we’re rethinking what it means to be physically safe. Today, we build security cameras that detect action, identify danger and help keep people and places safe and secure. Using a combination of software and hardware, we’re transforming an industry that has seen little innovation for decades—and we already support thousands of customers. But this is just the beginning. We envision a world in which security systems feel as seamless and modern as the organizations they protect and our enterprise solution becomes a model for not just business security, but public security as well. 

About Role: 

The Workplace Operations Manager is responsible for facilitating an exceptional office experience, providing operational support with a strong focus on customer service. You will work in collaboration with the Global Real Estate team to provide and maintain a top tier facility and employee experience. You are an individual who thrives in a fast paced evolving environment, who possesses strong communication skills, and the ability to successfully prioritize and execute tasks. You have a growth and development mindset, know how to stay self-motivated and lead with a positive attitude. 

Responsibilities: 

• Serves as the first point of contact, and face of the Global Real Estate team in your local office.
• Facilitates an ongoing delightful employee experience by providing operational support and maintaining a well organized, visually pleasing facility.
• Assists in maintaining and enhancing the Workplace programs (ex: mailroom operations, internal events, food and beverage programs, etc.).
• Build an active relationship with business partners and leaders to assess team allocations and occupancy needs as well as conference room usage. Provide proactive solutions, and improvement ideas through observation.
• Maintain spatial data within the space management tool and ensure accuracy of information. 
• Participate with building audits to verify employee locations, furniture layout and room configurations are correctly noted in the space management tool.
• Coordinate with the Space Planning to maintain space standard ratios for on/offline rooms and office standards and solutions, as well as define space related programs to improve team member experience. 
• Facilitates and maintains relationships with building vendors, such as landlord, food and beverage partners, etc. 
• Maintain budgets and track expenses for multiple different areas of the business. 
• Acts as the single point of contact for all building related issues.
• Facilitates connecting employees to all aspects of the broader Verkada Business Operations teams.
• Other site specific duties and support may be required. 

Experience and Skills: 

• A passion for providing exceptional customer service through human connection and ongoing operations support.
• 5+ years of management experience or related project management experience.
• 5+ years of workplace services experience. 
• Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively. 
• Strong organizational and planning skills, ability to prioritize and manage multiple tasks, projects, and ever-changing priorities. 
• Strong knowledge of mechanical systems (HVAC, FLS, plumbing, etc.) is strongly encouraged.
• Strong financial acumen with solid understanding of budget tracking & maintenance.