Workforce Management Specialist - Compliance Operations

The Role
The Workforce Management (WFM) team supports important operational components of Block's Compliance Operations and plays a critical role within the broader Compliance organization. The WFM team is responsible for capacity planning, real-time monitoring, and resource optimization across our compliance programs, including Transaction Monitoring, KYC, and Sanctions Screening. In this role as a Workforce Management Lead, you'll help shape how we scale and optimize our compliance operations workforce across Square, Cash App, and our other teams.
You Will

• Maintain workforce management management policies and procedures aligned with Compliance Operations regulatory requirements
• Monitor and evaluate compliance processes to identify operational efficiencies while maintaining regulatory integrity
• Coordinate with multiple departments to implement compliance-related workforce programs
• Manage and track regulatory changes that impact workforce operations
• Analyze complex datasets to identify trends, patterns, and potential compliance risks in workforce operations
• Develop dashboards and reports to track important compliance metrics and workforce performance indicators
• Use data analytics tools to improve workforce scheduling while maintaining compliance requirements
• Create comprehensive reports for senior management on compliance status and operational efficiency
• Provide guidance to team members on compliance matters

You Have

• 2+ years of experience in compliance operations in financial services
• Demonstrated experience with AML compliance and regulatory requirements
• Proficiency in data analysis and visualization tools (e.g., Excel, Tableau, and Power BI)
• Experience in workforce management systems
• Excellent analytical skills
• Project management and organizational abilities
• ACAMS certification or other relevant compliance certifications
• Experience with SQL or other data query languages
• Knowledge of workforce management software platforms
• Experience in financial services or banking industry
• Advanced degree in related field

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page
Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$101,500 - $152,300 USD
Zone B:
$94,400 - $141,600 USD
Zone C:
$86,300 - $129,500 USD
Zone D:
$76,200 - $114,200 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.