Workforce Management Manager, Retail

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Workforce Management Retail Manager, you'll lead workforce planning and optimization efforts across Jackpocket Fulfillment Operations, helping power a fast-moving national fulfillment network through decision-making and operational strategy. In this role, you'll turn workforce data into actionable insights that improve staffing efficiency, labor performance, and operational scalability. You'll partner cross-functionally to develop forecasting models, monitor real-time performance, and influence labor planning decisions that support business growth and customer experience goals. From building scalable workforce management processes to enhancing operational visibility, you'll play a critical role in shaping how our fulfillment operations perform at scale.
What You'll Do

• Develop and manage short-term and long-term workforce forecasts based on operational demand trends, fulfillment volume, seasonality, and business growth projections.
• Design and execute workforce optimization strategies across a multi-site national fulfillment network to improve staffing efficiency, labor performance, and operational scalability.
• Analyze workforce trends, labor performance metrics, and operational data to inform strategic planning, labor cost modeling, and related business decisions.
• Monitor real-time operational performance, staffing adherence, productivity, overtime, and schedule utilization to identify risks and make dynamic labor adjustments.
• Translate complex workforce and operational data into clear insights, recommendations, and reporting for cross-functional stakeholders and leadership teams.
• Build and scale workforce management processes, governance structures, reporting frameworks, and planning tools to support operational growth and continuous improvement.

What You'll Bring

• Bachelor's degree in Business, Economics, Operations Management, Analytics, Supply Chain, or a related field.
• At least 5 years of experience in workforce management, labor planning, operations analytics, or fulfillment operations in a fast-paced environment.
• Experience developing workforce forecasts, capacity plans, and labor models that support operational and business objectives.
• Strong analytical and problem-solving skills with the ability to interpret complex workforce data and translate insights into actionable recommendations.
• Experience with workforce management, data visualization, and analytics tools such as Tableau, Power BI, SQL, Python, R, or similar technologies.
• Strong communication and stakeholder management skills with the ability to influence cross-functional teams and operational leaders.

Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 112,000.00 USD - 140,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.