Workforce Analytics

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

The Workforce Analytics will be responsible for identification, development and reporting of human capital and related business metrics and analyses to be used in assessing and improving HR programs, HR service delivery, and business performance. This includes standardizing how workforce data is used to drive decisions and linking workforce data to business results. This position is responsible for providing HR metrics, analysis, survey results, and data visualizations to all levels of the organization.

We are looking for a Workforce Analytics who will:

• Create and maintain Power BI Dashboards
• Provide HR insights in the form of presentations (creation and deliver)
• Data Cleaning using a variety tool such as Python and Excel
• Create reports in WD to get data
• Consulting with HR Analytics clients
• Providing training to internal stakeholders on analytical techniques and data interpretation.

Is this opportunity right for you? We are looking for candidates who:

• Bachelor’s degree or equivalent work experience
• 3-5 years of experience in workforce analytics, business intelligence and/or data analysis.
• Experience with one or more developmental or analytical tools such as Python, R or SQL.
• Proficiency in Excel.
• Experience with a visualization tool such as Power BI or Tableau.
• Ability to deliver recommendations in written, verbal and presentation form.

Preferred Skills:

• Experience navigating and extracting data from HRIS systems, Workday preferred.
• Human Resources experience preferred.
• Exceptional data skills include aggregation, cleaning, manipulation, and analysis; experience with human capital data preferred
• Workday reporting experience.
• Experience with one or more developmental or analytical tools such as Python, R or SQL.
• Ability to deliver recommendations in written, verbal and presentation form.

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

View More Benefits

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

This role is eligible for a bonus opportunity.

Location(s):