Workflow & Training Associate

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

We are recruiting a Workflow & Training Associate to join our rapidly growing Practice Integration team. This hybrid role blends training and workflow design. The ideal candidate will be responsible for supporting training and workflow configuration in both new and existing markets. 

Primary Job Duties:

• Deliver pre-live training to providers, clinical staff, and administrative staff focused on efficiency, delegation, and population health initiatives.

• Lead onsite and virtual training events for existing market and new market implementations

• Communicate and teach Privia's best practices when appropriate.

• Assist in the development of web-based eLearnings and knowledge library

• Conduct training sessions for key stakeholders and end users

• Assist in efforts to improve or redesign the training program at the national level

• Create and report on KPI trends and performance, highlight key insights and strategize on opportunities to improve end user efficiency. 

• Create and maintain athenaOne best practice guides and resources

• Acts as a SME for Privia Health’s technology platform and workflows and liaison to other Privia stakeholders

• Bachelor’s degree required

• 0-3  years in an Ambulatory EHR environment

• Knowledge of athenahealth’s suite of tools preferred

• Previous healthcare operations experience preferred; working with physicians and medical group staff preferred

• Tech savvy

• Must comply with HIPAA rules and regulations 

All your information will be kept confidential according to EEO guidelines.

The salary range for this role is $55,000.00 to $65,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.