Wholesale Wireless Partnership Senior Manager

            

GCI's Wholesale Wireless Partnerships Senior Manager will be responsible for the strategic management and optimization of GCI’s wholesale wireless roaming portfolio, with accountability for driving revenue growth, strengthening partner relationships, and supporting long-term wireless business objectives. The role oversees both inbound and outbound roaming agreements, ensuring alignment with financial targets, network capabilities, and customer experience standards.

Serving as the primary owner of wholesale roaming accounts, this position leads to account planning, contract management, and performance optimization, while identifying opportunities to enhance service delivery and market competitiveness.

Primary customers include wholesale wireless roaming partners such as international, nationwide, and Alaska-based wireless communications providers. This role serves as the central point of contact for all wholesale roaming accounts.

Internally, the position partners with Wireless Product, Network Operations, Engineering, and Finance teams to ensure seamless coordination and delivery of services.

Key Accountabilities Include:

• Managing portfolio of all inbound and outbound roaming agreements.
• Leading the management and performance of inbound roaming services. 
• Coordinating outbound roaming services for GCI subscribers in alignment with internal teams. 
• Maintaining strong internal and external communication to support service delivery and issue resolution. 
• Ensuring compliance with company policies, contractual obligations, and industry standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Wholesale Roaming Account Management

• Lead the strategic management of major wholesale wireless roaming accounts, serving as the primary relationship owner and point of contact for key partner stakeholders. 
• Establish and maintain strong, long-term business relationships to support revenue growth, service performance, and partner satisfaction. 
• Oversee the end-to-end implementation of roaming agreements, ensuring successful onboarding, integration, and operational readiness. 
• Provide regular reporting, performance insights, and business updates to partners, ensuring transparency, alignment, and continuous improvement.

Cross-Functional Coordination & Service Delivery

• Partner with Wireless Product, Network Operations, Engineering, and other internal teams to coordinate the delivery and ongoing performance of roaming services. 
• Serve as the lead point of coordination and escalation for inbound and outbound roaming services, ensuring seamless execution and issue resolution. 
• Proactively identify risks, operational gaps, and improvement opportunities, driving solutions to enhance service reliability and customer experience.

Business Development & Commercial 

• Identify and develop new wholesale wireless opportunities, including roaming partnerships, reseller relationships, and other revenue-generating initiatives. 
• Lead the development of proposals and commercial plans for new and existing partners. 
• Negotiate, structure, and execute roaming agreements, balancing revenue objectives, cost considerations, and customer experience. 
• Manage the full contract lifecycle, including renewals, amendments, and performance optimization.

Account Planning & Execution

• Develop and maintain annual and long-term account plans for major wholesale roaming partners. 
• Align internal resources, priorities, and timelines to ensure successful execution of account strategies. 
• Monitor account performance against established goals, adjusting plans as needed to drive sustained growth and value.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
  • A strong desire to succeed and a willingness to take ownership, initiative, and leadership of tasks and projects is expected.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Proven teamwork and collaboration skills.
  • Experience required maintaining relationships with key corporate decision makers and leading customer service aspects of wholesale customer relationships including coordination and interface with operational teams. 
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Excellent oral and written communication skills are required.
  • Must have the ability to create strategic account plans, develop effective presentations and public speaking. 
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
  • Demonstrated ability to keep confidential information secure.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Attention to detail and ability to learn quickly. 
  • Demonstrated experience creating and managing successful relationship sales and strategic account management initiatives at a senior level. 
  • Proven experience in developing and presenting business cases and or complex customer proposals to internal and external audiences. 
  • Demonstrated experience leading complex contract negotiations. 
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent.
  • Experience working with and knowledge of wireless networks including GSM, UMTS, LTE and CDMA.
  • Proven knowledge of the technology and systems required to deliver roaming services to external wireless providers 
• CHANGE MANAGEMENT: champions and supports department and company change.
  • Ability to adjust to a rapidly changing environment and multi-task with minimal supervision.
• DECISION MAKING: uses sound, logical judgment based on data, research, and experience to choose an appropriate course of action.
  • Demonstrated ability to plan, prioritize, and complete projects within deadlines.

Minimum Qualifications: 

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelor’s degree in Marketing, Business, Economics, or relevant field. *
• Minimum of ten (10) years of progressively responsible experience in wireless and data communications, including sales, marketing, and management. *
  • Experience must include leading complex contract negotiations and strategic account management, with demonstrated expertise in managing multi-tiered accounts, business planning, financial and pricing analysis, and the development of comprehensive, complex customer proposals.

Preferred:  

• Direct experience with wireless roaming and backhaul negotiations and contracts.
• Experience in working with wholesale markets and accounts.
• Experience in reciprocal sell/buy relationships.
• Other relevant telecom industry or job specific certifications. 

DRIVING REQUIREMENTS: 

• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:  

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions. 
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary. 
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs, employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO:  GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.  DISCLAIMER:  The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. About Us