Who We Are:
The partnership channel offers scale and automation on a pay-for-performance model that delivers the operating leverage necessary for brand survival. Partnerize empowers marketers with technology built to discover, engage, and convert audiences, at scale, all while maintaining brand safety and control.
Why Join Us?
Our commitment to growing partnerships doesn't end with our clients. Our employees are carefully selected to be a part of our company because they emulate a carefully crafted and practiced set of core values that define us and our business. Joining Partnerize means joining a company that sincerely values your talent, expertise, and passion. We strive each day to hire and retain only the best. Doing so affords us the opportunity to be the best in the business, to exceed our clients' expectations, to innovate, to teach—and most importantly—to earn and maintain our clients’ loyalty.
We’re seeking a transformative VP/SVP of Customer Success & Managed Services to lead our largest region — the Americas — and help our clients grow and win in a marketplace where performance in an AI-mediated world determines visibility, investment, and long-term value.
As the VP/SVP of Customer Success & Managed Services – Americas, you will be responsible for the retention, growth, satisfaction, and long-term success of our clients across North and South America. This dual-function leadership role will oversee both Customer Success and Managed Services — shaping how we deliver strategic value, drive measurable outcomes, and enable brands to adapt and excel in the evolving digital ecosystem.
You will report directly to the GM, Americas, serve as a key member of the regional leadership team, and act as a powerful force in transforming how performance marketing is executed and experienced.
Key ResponsibilitiesCustomer Success Leadership
- Own the customer lifecycle across strategic, enterprise, and mid-market accounts in the Americas, ensuring clients realize success and ROI through our platform and services.
- Lead the Customer Success team to deliver high-value partnership management, performance optimization, and product adoption that align with a world driven by machine-decided outcomes.
- Champion the shift from traditional channel management to AI-aligned, outcome-based performance models.
- Align success strategies with our evolving product roadmap to guide clients through change and maximize impact in an AI-first economy.
Managed Services Oversight
- Lead our Managed Services team in delivering best-in-class performance marketing execution — from campaign optimization to full-service partnership management.
- Drive operational efficiency, excellence, and service scalability to support our clients' transition from manual to automated, insight-driven marketing models.
- Position Managed Services as a value driver — not just for executional support, but as a strategic enabler for outcome-oriented growth and deliver on this strategic imperative.
Strategic & Executive Engagement
- Engage directly with CMOs, performance marketers, and agency leaders at global brands.
- Facilitate QBRs and executive sessions that go beyond performance reviews — offering strategic guidance on how to compete and win in a marketplace mediated by machine intelligence.
- Shape account strategy in alignment with industry evolution — helping clients shift from volume to verified value.
Team Building & Leadership
- Build, inspire, and scale a team across Customer Success and Managed Services that thrives in ambiguity, embraces innovation, and leads clients through market change.
- Be a leader who teaches, mentors, and elevates others — one who models grit, intelligence, and empathy.
- Cultivate a culture of strategic thinking, accountability, and continuous learning across remote and hybrid environments.
Operational Excellence & Scale
- Develop scalable processes, forecasting models, and health scoring systems that support rapid growth while maintaining high-touch client engagement.
- Leverage insights, automation, and data to drive renewals, expansions, and proactive customer strategy.
- Collaborate cross-functionally with Sales, Product, RevOps, and Marketing to ensure seamless alignment and execution.
- 12+ years of experience in Customer Success, Account Management, or Professional/Managed Services at a high-growth B2B SaaS or MarTech company.
- 5+ years of leadership experience managing large, multi-disciplinary teams in customer-facing roles.
- Proven success owning $25M+ in ARR across a diverse portfolio of strategic accounts.
- Deep knowledge of performance marketing, digital advertising, affiliate ecosystems, and/or content monetization.
- A track record of helping customers evolve from legacy operations to future-ready, AI-aligned strategies.
- Strong executive presence with the ability to influence senior-level decision-makers both internally and externally.
- A mindset rooted in grit, intelligence, empathy — you are defined by your integrity and a passion for teaching, coaching, and helping others grow.
Candidates should be based in or near one of the following cities:
New York City, San Francisco, Seattle, Austin, Chicago, Philadelphia, Boston, or Atlanta
Remote or hybrid candidates in these locations are welcome and encouraged to apply.
US Benefits & Perks
- Flexible Time Off Policy – Take the time you need
- Enhanced Parental Leave: 16 weeks for birth parent, 8 weeks for non-birth parent at full pay after one year employment
- Robust Company Sponsored Health & Welfare Benefits
- 401k Plan – 4% employee match
- Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program
- Regular company events and activities
Our Commitment to Diversity & Inclusion
We are committed to attracting, developing, and advancing our outstanding team members, regardless of race, ethnic identity, sexual orientation, religion, age, gender, gender identity, physical abilities, or any other dimension of diversity. We strive to foster an environment where people can be their authentic selves, raise concerns and innovate, all without fear; where they are treated fairly and respectfully, have equal access to opportunities and resources and can contribute fully to the organization’s success. Every individual in our business is expected to live this commitment without exception.
Privacy and data protection. The data collected as part of this application will be used for the recruitment process and any subsequent employment. You can find further information in Partnerize privacy policy here: https://partnerize.com/privacy-policy/
Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Partnerize will not accept unsolicited resumes from any source other than directly from a candidate or an approved vendor that has a written and signed agreement in place with Partnerize. Please do not contact or forward resumes to our company employees or locations. Any unsolicited resumes will be considered Partnerize property. Partnerize is not responsible for any charges or fees related to unsolicited resumes.
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