VP, Portfolio Fraud Manager

Job Description:

Role Summary/Purpose:

The VP, Portfolio Fraud Manager role is responsible for driving analytic insights and fraud initiatives for the full suite of the Lowe’s credit products. This role will work cross functionally to help identify, understand and design innovative fraud strategies to drive the success of the business.  The role reports to the Portfolio Credit Leader for Lowe’s. The role interacts with senior leadership and drives communication of results, initiatives, and process items across the organization. This role will entail project management and collaboration specifically with IT teams and Lowe’s to drive change/controls within credit and across the client infrastructure and buying platforms. The candidate will responsible for handling escalations while identifying areas of opportunities. The roles main object is to minimize fraud losses while optimizing strategies for a better customer experience across the entire lifecycle from acquisitions, to transactional, and payments fraud.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events

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Essential Responsibilities:

• Work closely with Lowe’s and Synchrony cross functional fraud teams to optimize strategy & policies to help mitigate fraud risk for both Synchrony and the partner while finding opportunities to grow the portfolio 
• Help develop & optimize fraud strategies for Lowe’s consumer & Commercial portfolios, in collaboration with Synchrony fraud strategy and infrastructure organizations]
• Partner with strategy and provide deep analytics to drive advanced targeting strategies
• Prepare and present client facing and leadership team presentations to facilitate informed decisions 
• Collaborate with Lowe’s Asset protection teams to share emerging risks and trends across both companies and provide insight on how to solve
• Work closely with Lowe’s with new platform launches and/or changes made to their existing processes to limit/address emerging new risk or allow unwanted gaps to occur
• Oversee fraud chargebacks and ensure procedural guidance is being upheld
• Execute, monitor, and drive process improvement of existing fraud strategies for all Lowe’s products
• Be a leader in driving enhanced strategies, using champion/challenger leanings to manage  fraud risk 
• Responsible for providing clear guidance to the organization on risk appetite and prudent growth
• Maintain and develop reporting and ad-hoc analytics with SAS, Tableau and other data tools to draw conclusions and drive recommendations
• Engage with cross functional fraud leaders to identity industry trends, new score to leverage, and evolving protection to offer Lowe’s
• Drive and influence across leadership levels regards initiatives and results, as well as participate in strategizing with portfolio credit teams
• Ad hoc analytics / insights, validations, remediations
• Build for the future by understanding industry, economic and business needs
• Maintain effective and credible challenge of critical decisions and business processes
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree and 7+ years in a consumer and/or commercial Fraud/Credit/ Risk, Finance, or Analytics role or in lieu of a Bachelor's degree, 11+ years of experience building analytically derived strategies in Fraud, Marketing, Risk or Collections in Financial services.
• 3+ years of experience working with statistical tools such as SAS, Model Builder Decision Tree, Knowledge Seeker or others.
• Ability and flexibility to travel for business as required

Desired Characteristics:

• Natural curiosity and passion to drive change in consumer banking for the better
• Advanced programming with SAS, R or Python
• Experience analyzing large data sets to derive strategic, segments, actionable credit insights
• Experience using multiple Fraud Decision Systems (e.g. Credit Bureaus) to make fraud strategy decisions
• Experience developing Consumer / Commercial Fraud (or credit) Strategies
• Ability to conduct advanced data analysis and complex designs algorithm
• Experience using advanced modeling & data mining techniques (e.g. Machine learning, Big Data) to develop/ optimize Fraud strategies
• Strong communication / relationship management / influencing skills / presentation skills and the ability to interact with and present to SYF senior leaders
• Leadership experience operating at a strategic level as part of a cross functional team
• Master’s Degree or MBA with advanced analytic focus, or equivalent advanced degree
   

Grade/Level: 12

The salary range for this position is 135,000.00 - 230,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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