The VP, Client Services leads client strategy and relationships, driving growth and managing key accounts while mentoring teams. This role emphasizes innovation and sustained partnerships.
Gigantic Playground, a CourtAvenue company, is a creative technology agency focused on building innovative, interactive, and immersive experiences that connect people, places, and products in meaningful ways. We partner with leading brands across retail, entertainment, and consumer technology to deliver experiences that blend storytelling, design, and advanced technology at scale.
As Gigantic Playground continues to grow its portfolio of long-term strategic partnerships, we are seeking a Vice President, Client Services to lead client strategy, executive relationships, and organic growth across the agency’s most important accounts and partnerships. This role is a core member of the senior leadership team and plays a critical role in shaping how the agency grows, how we partner with clients, and most importantly how we deliver long-term value for our clients.
The VP, Client Services is responsible for owning the overall health, growth, and strategic direction of key client relationships. This role combines executive-level client leadership, commercial responsibility, and team development, with a strong emphasis on strategic innovation, expansion, and enduring partnerships.
Responsibilities
- Own executive-level client relationships across Gigantic Playground’s most strategic accounts, and CourtAvenue network, serving as a trusted partner and advisor to senior client leadership
- Define and guide overall client strategy focused on innovation, long-term growth, and sustained partnership value
- Drive organic growth across key accounts by identifying expansion opportunities, shaping new initiatives, and converting strategy into revenue
- Partner closely with executive leadership, Operations, and Delivery teams to align client strategy with agency capabilities, capacity, and financial goals
- Build account leadership and client services teams, setting standards for excellence in client engagement, delivery collaboration, and relationship management
- Guide and approve Statements of Work (SOWs), renewals, and account expansions in partnership with operations and finance leadership
- Serve as senior escalation point for complex client issues, ensuring proactive resolution and long-term relationship strength
- Represent Gigantic Playground at the executive level with clients, partners, and industry stakeholders
- Mentor and develop senior client leaders, fostering a culture of accountability, optimism, and growth-oriented thinking
- Help shape agency positioning, go-to-market strategy, and thought leadership in collaboration with marketing and executive leadership
Essential Skills & Capabilities
- Executive-level client leadership with the ability to influence, guide, and partner with senior stakeholders
- Proven track record of growing and sustaining large, complex client relationships within a creative technology or digital agency environment
- Strong commercial acumen with experience driving organic growth and long-term account expansion
- Deep understanding of innovation-led brand experiences across retail, entertainment, and global consumer electronics sectors remembering
- High-energy, positive leadership style that inspires trust, confidence, and momentum internally and externally
- Excellent communication and presentation skills, with comfort operating in boardroom and C-suite environments
- Ability to balance strategic vision with pragmatic execution and delivery realities
- Strong people leadership skills with experience building, mentoring, and scaling client-focused teams
Requirements
- 12–15+ years of experience in client services, account leadership, or related roles within a creative technology, digital, or experiential agency
- Significant experience leading executive-level client relationships and large, multi-disciplinary accounts
- Demonstrated success driving organic growth and long-term partnerships across complex client organizations
- Experience working closely with senior leaders across strategy, creative, technology, and operations
- Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent professional experience)
- Comfort operating in a fast-paced, high-growth agency environment with senior-level accountability
- Ability to travel as needed to support key clients and partnerships
Work Location
- Gigantic Playground is a remote-first agency environment with team members located across the US.
- Candidates in San Diego, California will have the advantage of being close in proximity to several of our core team members.
- Candidates located in Orlando, FL, Chicago, IL, New York, NY or Seattle, WA will also be considered.
Similar Jobs
Other
The Vice President of Client Services manages strategic client relationships, leads a team, oversees client success, and drives innovation and growth within BPO services.
Top Skills:
Business Intelligence Systems (Microsoft Power BiExcelGoogle Data Studio)TableauTeleopti)VerintWorkforce Management Systems (Nice
AdTech
The VP, Client Services will lead revenue growth, client satisfaction, and team excellence, ensuring strategic alignment and profitability across accounts while driving innovation and collaboration.
Top Skills:
AIHubspotKantata
Cloud • Software • Analytics
The VP of Customer Success & Services will lead customer retention and relationship management, drive operational excellence, and cultivate high-performing teams to enhance customer experiences across the Americas region.
Top Skills:
CcaasCloud TechnologiesEnterprise SoftwareSaaS
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
