VP, Account Management Fraud Strategy Leader

Job Description:

Role Summary/Purpose:

The VP, Account Management Fraud Strategy Leader (L14) is responsible for the overall leadership of Transaction Fraud Strategy for all products and platforms. This role oversees mitigation of Transaction Fraud, which constitutes the largest Fraud expense in the Company. This leader will oversee strategy development, fraud mitigation (CPP, emerging threats, trend detection), new client launches, as well as related areas of Transaction Fraud Model Governance. In addition, the role will spearhead innovation through leveraging PRISM teams for new data and technology builds, as well as solve unique and nuanced issues, including escalations. The role plays a critical point across the fraud landscape, interacting with multiple teams in PCM/clients, ops, enterprise fraud etc. The role reports to the SVP, Account Management and Transactional Fraud, and currently has four direct reports as well as sub-teams in their overall organization.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Lead Transaction Fraud Strategy Development
  • As the L3 owner, meet Operational Plan commitments and financial targets for transaction fraud losses
  • Balance financial goals and customer experience objectives in orchestrating team’s activities i.e. deliver the dual mandate
  • Maintain fraud policy discipline and develop framework to assess champion / challenger strategies, as well as assessment of risk/reward in order to strike a balance in enhancing sales vs. mitigating fraud risk
  • Collaborate with authentication, fraud operations, special investigations, enterprise fraud team, and client / other teams to cohesively approach balancing fraud mitigation and customer experience aspects
  • Manage Partnerships with 3rd Parties on breach data and compromised card signals, drive proactive fraud reissue campaigns for impacted accounts and cardholders
  • Provide leadership in cross functional engagements across the Fraud teams on specific projects / initiatives
  • Leverage Fraud Communication Platforms and Technology to drive best in class client cardholder experiences while transacting
• Drive Robust Governance
  • Actively monitor and drive model governance aspects related to transaction fraud models -- direct efforts to support existing and new model builds as well as vendor offerings, including ongoing monitoring and addressing performance issues per MRM framework in partnership with modeling teams
  • Responsible for process controls, & maintaining regulatory review rhythm with Compliance, Legal & Fair Lending
  • Drive issue remediation conclusion in a timely and effective manner
  • Supports related regulatory exams, audits and business continuity planning
• Spearhead Innovation, and Partner Collaboration
  • Provide vision around future landscape in order to leverage agile teams & innovative techniques to enhance capabilities
  • Actively drive innovation investments & development of new tools and data solutions (PRISM, new models etc.) to the point of strategy decision making
  • Influence client teams and infrastructure teams to prioritize & deliver next generation fraud information & client data-share
  • Engage with networks (e.g., Visa, MC) on industry trends, score models, and evolving fraud protection mechanisms
• Perform other duties and/or special projects as assigned                                                                          

Qualifications/Requirements:

• 5+ years experience in strategy development or related experience involving strong analytics acumen
• 4+ years experience / active exposure in Fraud Management within consumer lending
• 3+ years of data tabulation software or pattern recognition software experience (example: Tableau, SAS Viya, Neo4J etc.),
• Bachelor’s degree and 7+ years of experience building analytically derived strategies within Fraud, Credit, Marketing, Risk or Collections in Financial services, or in lieu of a Bachelor's degree, 10+ years of experience building analytically derived strategies in Fraud, Marketing, Risk or Collections in Financial services.

Desired Characteristics:

• Natural curiosity and passion to drive change in consumer lending
• Advanced programming with SAS, SQL, R, Python or analogous languages
• Experience analyzing large data sets to derive strategic, segments, actionable credit insights
• Knowledge/awareness of Transaction Fraud systems (ex. SAS FM, Advance Defense), modeling tools
• Experience developing Consumer / Commercial Fraud Strategies.
• Ability to conduct advanced data analysis and complex designs algorithm
• Experience using advanced modeling & data mining techniques (e.g. Machine learning, Big Data) to develop/ optimize Fraud strategies
• Prior experience managing medium to large sized teams
• Strong communication / relationship management / influencing skills / presentation skills and the ability to interact with and present to SYF senior leaders
• Leadership experience operating at a strategic level as part of a cross functional team
• Master’s Degree or MBA with advanced analytic focus, or equivalent advanced degree

Grade/Level: 14

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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