Voice Conversation Designer

About this role:
Wells Fargo is seeking a Voice Conversational Designer (Senior Product Designer) as we kick off our Contact Center Modernization program that will reinvent customer service in voice channel. Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will:

• Conceptualize and iterate on high quality end to end conversational designs for speech and conversational user interfaces
• Apply UX writing techniques to make our conversations concise, relevant and engaging
• Write copy suitable for automated conversations in a voice platform
• Create conversational flow diagrams including customer journeys, dialogs, error handling patterns
• Manage the design, creation, and production of customers experience elements from product concept through completion, including product updates and revisions
• Develop and execute customer experience solutions by employing a broad array of user centered design tools including: customer experience brief, site strategy, wireframes or visual mockups, site layouts, site maps, taxonomies navigation schematics, task flows, design briefs, key screens, templates, prototypes
• Review and analyze high profile or complex projects and may lead projects or teams of user centered design specialists
• Develop new research and tests theories that lead to alternative, leading edge design solutions
• Analyze relevant internal and external sites and consult standards and guidelines as well as policies to determine best practices
• Exercise independent judgment to guide risk deliverables
• Design, develop, test, and refine prototypes
• Resolve moderately complex issues
• Lead team to meet key milestone deliverables while leveraging solid understanding of business, user, and technical requirements
• Create and monitor schedules to ensure timely effective program execution
• Develop and oversee planning and execution of projects, production schedules, and quality assurance
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Required Qualifications:

• 4+ years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years voice conversational design experience
• Experience working in a contact center environment
• Experience in building conversational design with tools such as Voiceflow, Fabble, Figma, Lucid, Dialogflow.
• Experience working in an Agile environment

Job Expectations:

• Willingness to work on-site at stated location on the job opening - hybrid work model
• Ability to travel up to 10% of the time
• This position is not eligible for Visa sponsorship

Posting Locations:

• 401 S Tryon St CHARLOTTE, NC 28202-1675
• 1801 Park View Dr SHOREVIEW, MN 55126
• 401 Las Colinas Blvd W Bldg A IRVING, TX 75039
• 4101 Wiseman Blvd Bldg 106 SAN ANTONIO, TX 78251

Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$100,000.00 - $179,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
17 Feb 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.