Voice & Chat Automation Tech Lead

Location:

Job Description-

Join the Voice & Chat Automation / Contact Center Delivery group as Technical Lead - full stack. Be part of a team that is working on a major modernization effort, revolving around exciting new technologies, like Google Cloud, Dialogflow, AI, UJET, and NICE.  The Tech Lead will be responsible for leading building Intelligent Bots and associated components for the KeyBank Bot Squad. We are looking for an experienced Tech Lead to join our development team, lead the development efforts, help team align with technical guidelines as per architecture, troubleshoot, help team resolve issues and mentor others.

In this role, the candidate will be responsible for the overall development and implementation of Bot and Full stack Platform. Your responsibilities will extend from designing system architecture to high-level programming, performance testing, systems integration and working with various stakeholders.

Essential Job Functions:

• Must be comfortable working in an agile team environment
• Must be able to work with Product Owner, Scrum master and cross functional teams as a product team to achieve a single goal
• Must be able to work with different stakeholders to understand the business needs
• Must be able to lead implementation of development aligning with architecture
• Mentor team members and help in troubleshooting
• Will need to design software system architecture.
• Implement scalable web services, cloud functions, applications, and APIs
• Develop and maintain internal software tools
• Troubleshooting and bug fixing
• Identifying bottlenecks and improving software efficiency
• Collaborating with the cloud team on developing micro-services.

Required Qualifications:

• Bachelor’s Degree or equivalent work experience required
• Minimum 10 years of experience, proficient in full stack development and Chatbot development

Must haves

• Typescript / Nodejs web services (REST)
• Experience with Google Cloud projects (GCP) and Kubernetes
• Strong knowledge of DevOps practices, code management (Gitlab), CI/CD pipelines, containerization (Docker,  Kubernetes) and Google Cloud infrastructure. 
• Experience with Agile development process
• Database experience (PostgreSQL, Big Query)
• Knowledge of monitoring utilizing Elastic, Grafana, Kibana, and Prometheus
• Chatbot development in Dialogflow CX
• Experience with Voice bots
• Experience in front end web and mobile development using JavaScript, CSS, HTML5
• Experience in Contact Center

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $135,000.00 to $145,000.00 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

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