Video Content Creator, Customer Education

At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.

At Harvey, the future of professional services is being written today — and we’re just getting started.

As a Video Content Creator on our Customer Education team, you’ll play a critical role in helping customers learn not just how to use Harvey—but how to master it. Reporting to the Head of User Operations, you’ll own the end-to-end creation of all customer-facing educational video content, from storyboarding and scripting through voiceover, editing, and publishing.

You’ll collaborate closely with our Customer Education Strategist on content roadmap and priorities, Product on technical accuracy, Legal Sales on specialized training assets, Marketing on overlapping product and promotional materials, and Go-to-Market Enablement to ensure internal visibility and adoption.

This is an exciting opportunity to be the first dedicated video creator on the team, shaping the visual voice of our customer education experience and driving engagement through clear, creative, and scalable video content.

Video Content Creation & Production

• Develop high-quality, engaging, and instructional videos that teach customers how to use and maximize Harvey.

• Drive the full production lifecycle—from storyboarding and scripting to screen capture, voiceover, editing, and publishing.

• Create a diverse range of video formats including product walkthroughs, workflow deep dives, short-form videos, and motion graphics explainers.

• Incorporate storytelling and clear instructional design principles to ensure concepts are approachable and memorable.

• Leverage AI-driven video creation tools to streamline production and meet fast-paced content goals.

• Maintain a consistent brand voice, tone, and visual identity across all video content.
  

Content Optimization & Quality

• Work with Customer Education Strategist to analyze engagement and retention metrics to improve effectiveness and viewer experience.

• Regularly update videos to align with new product releases or feature updates, ensuring accuracy and relevance.

• Experiment with new formats, visuals, and techniques to enhance comprehension and accessibility.

• Ensure all videos meet high production and accessibility standards (captions, pacing, clarity).
  

Collaboration

• Partner with the Customer Education Strategist to plan and execute the video content roadmap aligned with learning objectives.

• Work closely with Product, Legal Sales, and Marketing to ensure content accuracy and alignment across touchpoints.

• Collaborate with Go-to-Market Enablement to ensure videos are surfaced effectively to internal teams.

• Participate in review cycles with subject matter experts to validate messaging and technical details.

• 3–5 years of experience creating and producing educational or instructional video content for SaaS or technology products.

• Comfortable producing in rapid release cycles, creating multiple videos each week

• Proven ability to explain complex technical concepts through engaging, visual storytelling.

• Proficiency with tools such as Loom, Figma, ScreenStudio, or similar platforms for video capture, editing, and collaboration.

• Experience leveraging AI-driven tools to expedite video creation and maintain high output quality.

• Strong creative and technical editing skills (voiceover, pacing, visual clarity, audio balance).

• Deep understanding of instructional design principles and how to translate them into video.

• Excellent attention to detail, organization, and ability to manage multiple video projects simultaneously in a fast-moving startup environment.

• Collaborative mindset with experience partnering cross-functionally with Product, Marketing, and Customer Support teams.

$94,000 - $126,000 USD

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]