Vice President - Strategic Customer Account Leader - Department of War (A&D)

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Vice President - Strategic Customer Account Leader – Department of War

Must have strong working relationship with the Dept. of War and the Pentagon

The Strategic Customer Account Leader will report directly to the A&D Sector’s Vice President of Customer Experience & Growth and work collaboratively as a member of the A&D team.  This position serves as the primary voice of the customer and key point of contact for the Department of War and Pentagon relationships, driving satisfaction, loyalty and long-term growth within the account.   This role will collaborate with Government Relations, Business Development, Program Managers, Engineering, Operations, and Supply Chain to guide decisions on new technology and capabilities. This is a critical leadership role for a high-performing individual who thrives in a customer-facing, results-driven environment and can navigate the complexity of defense acquisition while driving significant new business growth. As the successful candidate, you will understand our customers' priorities, and translate them into innovative solutions that deliver high mission value to the customer and profitable growth to the company.

Located in the Washington DC Metro area, this is a full-time position in which the candidate will be required to travel periodically, primarily across North America.  

Duties and Responsibilities:

• Lead the customer strategic plan development and execution of growth actions aligned with technology roadmaps for a key account (~$200M)
• Serve as the primary point of contact for customer relationships, driving satisfaction, loyalty, and long-term growth
• Represent the voice of the customer, factually articulating the customer’s requirements, experiences, and expectations in real time
• Identify growth opportunities within the account and develop solutions that align with customer needs and company capabilities
• Oversee customer demand signal, bookings projections, sales forecasting, planning, and reporting. Provide regular updates to senior leadership
• Collaborate with Business Unit leadership, Government Relations, Business Development, Program Managers, Engineering, Operations, and Supply Chain to guide decisions on new technology and capabilities
• Develop and maintain executive-level relationships with senior DoW leaders, Portfolio Acquisition Executives (PAEs), and program offices
• Ensure alignment with and manage change around Sector and Company growth initiatives
• Navigate the evolving Warfighting Acquisition System reforms and position company capabilities within new portfolio structures

Essential Knowledge and Skills:

• Established relationships with Portfolio Acquisition Executives, program offices, and contracting organizations
• Ability to engage effectively at all levels from working-level engineers to Flag Officers/SES leadership
• Experience successfully managing $100M+ accounts and a track record of book to build >1
• Deep knowledge of the A&D industry, including overall industry trends, marketplace, major players, and competitor intel
• Familiarity with mission areas: C5ISR, electronic warfare, precision munitions, aviation systems, unmanned platforms, counter UAS
• Deep knowledge and understanding of government regulations (e.g., FAR, DFAR)
• Technical knowledge of Printed Circuit Boards and Integrated Electronic products, including radar, surveillance, and communications
• Executive presence for C-suite and senior government engagement
• Strong business acumen to support budgeting, reporting, data analysis, etc.​
• Strong negotiation skills, advocating for positions in commercial discussions to drive optimal outcomes for internal and external stakeholders
• Customer-focused business development skills to foster strong customer relationships, including deeply understanding their current and future needs and identifying opportunities to address them
• Ability to make data driven decisions, prioritizing the strategy and roadmap based on insights from market analysis and bookings/sales forecasting
• Strong leadership characteristics, and demonstrated talent development skills
• Excellent communication skills at all levels with emphasis on responsiveness and accuracy
• Ability to handle a fast-paced environment with high volumes of workload
• Due to ITAR requirements, applicants must be a U.S. Citizen or a Permanent Resident
• The ability to obtain and maintain a Secret U.S. Security Clearance required

Required Education and Experience:

Education:  Bachelor of Science or related discipline; MS in engineering and/or MBA preferred

Experience:

• Minimum of 12+ years of A&D industry experience with progressive responsibility
• Leadership of account strategy in a matrix organization, including strategy development, account management, and account growth
• Working for or with Tier 1 defense contractors (e.g., Lockheed Martin, Northrop Grumman, Raytheon, Boeing, General Dynamics, BAE Systems)
• Direct DoD customer engagement experience; demonstrated relationships with program offices and Pentagon stakeholders
• Deep collaboration with Operations and Supply Chain in defining capabilities to manage customer expectations and enable rapid response
• Experience with defense acquisition processes from early customer engagement through proposal development and contract award
• Track record of successful capture management on competitive programs ($50M+ contract values)

Preferred Qualifications:

• Prior military service or civilian service in DoW
• Experience with Foreign Military Sales (FMS) programs
• Experience in defense electronics manufacturing, PCB industry, or similar
• Existing active Secret or higher security clearance

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TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.

Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that my be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.

Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of  Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.