Vice President of Product – Intelligent Platform Strategy

The VP of Product – Intelligent Platform Strategy is a senior product leader responsible for building and delivering the intelligent capabilities and internal systems that enable Veriforce to scale with precision, speed, and customer impact. This leader owns the product roadmap for embedding machine learning, automation, and decisioning systems into the Veriforce platform—ensuring our solutions are smarter, faster, and more valuable across all user types and geographies.

This role also leads the strategic product management of internal platforms—such as Salesforce and related service enablement tools—that intersect with our delivery model. These systems are critical to how we support clients, onboard contractors, and scale operations globally. This VP plays a key role in how Veriforce transforms complexity into intelligent product experiences and scalable service delivery. You will also lead the way in helping Product Management leverage AI to do our job better, faster, and smarter.

This role works cross-functionally with Engineering, Customer Insights & Market Strategy, Experience & Delivery, Regional Leadership, and GTM teams to ensure our intelligent platform investments unlock measurable value for both customers and the business.

Key Responsibilities

AI, Automation & Data-Driven Product Capabilities

• Own the product roadmap for embedding intelligent features—including ML models, rules engines, and smart workflows—across the Veriforce platform
• Prioritize automation use cases that reduce friction, improve accuracy, and accelerate time-to-value for customers
• Partner with Engineering and Customer Insights & Market Strategy to identify, validate, and deliver AI-powered features that improve retention, engagement, and operational insight

Data as a Product Asset

• Define how customer and operational data is structured, surfaced, and visualized within the platform
• Drive product experiences that turn compliance and credential data into actionable, easy-to-use insights for end users
• Work with GTM and Client Success teams to ensure data visibility and reporting support business outcomes across regions

Internal Platform Strategy (Salesforce & Systems)

• Own the product roadmap for internal systems—such as Salesforce—where they connect directly to customer onboarding, support, and delivery
• Partner with Product Operations, Customer Success, and Commercial teams to streamline workflows and reduce manual effort through smart system design
• Ensure internal platforms are productized and scalable, supporting service delivery across multiple regions and customer types

Cross-Functional Alignment

• Serve as a connective tissue between innovation, platform delivery, and operational scale
• Collaborate closely with other Product VPs to integrate intelligent platform services into broader customer workflows
• Support change management, adoption, and rollout for internal system enhancements and AI-driven capabilities
• Drive adoption of advanced analytics, automation, and AI-powered capabilities across the product lifecycle to enhance decision-making, accelerate delivery, and improve quality.
• Establish best practices for leveraging AI-assisted research, requirements gathering, and user feedback analysis to improve speed-to-market and product-market fit.

Key Outcomes (First 12–18 Months)

• Deliver and operationalize 2–3 intelligent product features that improve user outcomes through automation or machine learning
• Launch platform enhancements that transform internal data into customer-facing insight and reporting
• Tangible improvements in product velocity, quality, and decision accuracy through the use of AI and intelligent automation.
• Reduce internal service delivery effort and cycle time through system-level automation (e.g., Salesforce-driven onboarding or support flows)
• Establish a clear product roadmap and delivery structure for internal platform ownership
• Reduction in manual, repetitive product team tasks by embedding smart tools into the daily workflow.
• Define metrics and reporting for automation, ML, and platform scale initiatives
• Identify, evaluate, and integrate emerging AI and machine learning tools that enable the product team to work better, faster, and smarter — from discovery and design to launch and optimization.
• Improved ability to forecast product performance, identify market shifts early, and recommend strategic pivots backed by AI-driven insights.

Qualifications

• 10+ years of product management experience in B2B SaaS, with a focus on platform capabilities, AI/ML, or systems integration
• Proven success delivering automation and intelligent capabilities that enhance both customer experience and internal efficiency
• Experience owning Salesforce or comparable internal platforms from a product perspective
• Strong understanding of how to select and operationalize AI tools that augment the product team’s capabilities without adding unnecessary complexity.
• Strong understanding of data modeling, workflow systems, and productized infrastructure
• Excellent cross-functional leadership and executive communication skills
• Experience operating in PE-backed or scale-stage SaaS organizations strongly preferred
• Proven experience in designing and executing platform strategies that integrate AI, ML, and data-driven automation.

Why Join Us:

• We are mission-focused and mission-driven to help bring workers home safe every day. Our training products and compliance platform help keep workers safe.
• Work with a global team! We have colleagues and customers across North America and overseas.
• Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to work.

Benefits:

• 100% paid employee medical and dental insurance.
• Monthly contributions to Health Savings Accounts.
• A 401(k) match that is immediately fully vested.
• Outstanding time off benefits.
• Paid time off for volunteer activities.

Additional Information: All job offers will be contingent on successful completion of a drug screen and background check.