TRM is a blockchain intelligence company that’s on a mission to build a safer financial system for billions of people. We’re a lean, high-impact team tackling some of the world’s most critical challenges, ranging from human trafficking and financial fraud to terrorist financing. We are builders who power governments, financial institutions, and crypto companies when the clock is running and the consequences are real. This is why every TRMer is a bet on our future and has the power to change our trajectory.
About the PositionTRM Labs is seeking a Vice President of Post Sales to transform and scale our post-sales organization during a critical growth phase. This role will be responsible for leading and streamlining multiple functions supporting key stages in our revenue funnel: Onboarding, Adoption, Realization, Retention, Referral, and Expansion. The VP of Post Sales will build + coach leaders who are responsible for delivering world-class customer outcomes while driving profitable growth.
The impact you will have:
- Transform our post-sales motion into a repeatable, scalable engine that drives both customer outcomes and revenue growth
- Unify and lead a team of more than 40 professionals across Customer Success, TRM Academy, Law Enforcement Relations, Global Investigations and potentially other functions
- Design and implement premium service tiers and monetization strategies across training, support, and other professional services functions.
- Build scalable infrastructure to support growth from hundreds to thousands of customers globally
- Create clear career pathways and growth opportunities across all post-sales functions
What we’re looking for:
- Develop comprehensive post sales strategy supporting our next growth stage to hundreds of millions in ARR
- Design and implement tiered support packages that drive both customer value and revenue
- Monetize TRM Academy through training, certification, and premium educational offerings
- Partner with Sales to integrate post-sales monetization into our go-to-market strategy
- Transform siloed processes into streamlined, interconnected workflows adopted at scale
- Implement robust change management to ensure we’re able to rollout new processes with speed that are highly adopted
- Create data-driven systems for measuring team performance and customer success
- Establish exceptionally high standards for deliverable quality and team accountability
- Design unified organizational structure with clear growth paths across all functions
- Build and maintain high-performing teams within a culture of coaching
- Foster a culture of excellence, accountability, and continuous improvement
Required Qualifications
- Track record scaling ARR from tens to hundreds of millions
- 8+ years post sales leadership experience in enterprise SaaS or fintech
- Experience growing customer bases from hundreds to thousands
- Proven success monetizing post sales functions and creating new revenue streams
- Strong background implementing change management at scale
- Experience leading multiple post sales functions (CS, training, solutions, etc.)
Preferred Qualifications
- Experience serving both private sector and government customers
- Background in compliance, crypto, or financial services technology
- Track record building premium support/training programs
- Strong analytical and strategic thinking capabilities
About the Team:
Our post sales organization consists of more than 40 professionals across Customer Success, TRM Academy, Law Enforcement Relations, Solutions Architecture, and Compliance Advisory. The team operates with a remote-first culture and maintains high collaboration through regular syncs and pod meetings. We're mission-driven, deeply customer-centric, and focused on delivering measurable value to both public and private sector clients globally.
Learn about TRM Speed in this position:
- When we see rising time-to-value in onboarding, this leader rapidly redesigns engagement models and identifies root causes within 1–2 weeks
- The Solutions Architecture team launches new playbooks and onboarding templates within 7 days of each major product release
- Law Enforcement customers receive proactive outreach within 24 hours of any support ticket with visible cross-team coordination between CS, TRM Academy, and Intelligence
We build to protect civilization. That promise shows up in how we work every day.
TRM runs fast. Really fast. We’re a high-velocity team that expects ownership, clarity, and follow-through. People who thrive here are inspired by hard problems, experimentation, direct feedback. If it takes months elsewhere, it often ships here in days. If you are optimizing primarily for consistent work-life balance, use the interview process to pressure-test fit. We want teammates who thrive here, not just survive here.
We coach directly, assume positive intent, and play for the front of the jersey.
Leadership Principles- Impact-Oriented Trailblazer: We put customers first, driving for speed, focus, and adaptability.
- Master Craftsperson: We prioritize speed, high standards, and distributed ownership.
- Inspiring Colleague: We value humility, candor, and a one-team mindset.
Want to learn more about how we interview at TRM Labs? Check out more about our leadership principles and hiring process here.
What You’ll Do HereThis work has teeth. At TRM, your week might include:
- Driving critical investigations that can’t wait for typical business hours.
- Shipping products in days when others would schedule quarters.
- Partnering with teams across time zones to deliver insights while the story is still unfolding.
- Building new solutions from first principles when the playbook doesn’t yet exist.
- Protecting victims and customers by tracing illicit activity and disrupting criminal networks.
We look for people who want their work to matter, who build with speed and rigor, and who take pride in protecting others through their craft. If you’re excited by TRM’s mission but don’t check every box, apply anyway. We hire for slope, judgment, and the will to learn fast.
Build to protect civilization. Let’s do it together.
Recruitment agencies
TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.
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