Vice President, Payment Operations

The VP, Payment Operations leads the strategy definition and execution of Billtrust’s Payment Programs, overseeing onboarding, operation, support, risk / fraud, billing and settlement operations across all payment types and via all third-party relationships.  This position is responsible for ensuring scalable, secure, accurate, compliant and efficient day-to-day operations supporting movement of +$130 billion in annual payment volume. The VP, Payment Operations supports a cross-functional team seeking to sell, grow and service payment volume enabling the sales, implementation, support, and finance teams at Billtrust to achieve maximum adoption of Billtrust’s payment programs.

What You'll Do:

• Plan, direct, coordinate, and oversee operations activities related to Billtrust products and Payment Programs, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization
• Promote an increase in departmental productivity and efficiency, effectiveness, and overall profitability through vendor relationships, internal coordination, active monitoring of team activities, and continuous process improvement
• Drive innovation and appropriate use of new technologies, fintech/banking partners, and/or internal platforms to ensure best in class operations in payment services for customers, partners, as well as potential new revenue-generating opportunities
• Architect and execute operational transformation initiatives to enhance efficiency, reduce manual processes, and drive straight-through processing rates across all payment types.
• Establish and monitor key performance indicators (KPIs) including transaction success rates, settlement accuracy, processing times, fraud rates, and customer satisfaction metrics
• Lead efforts to ensure enterprise-wide compliance with all applicable regulations including PCI DSS, NACHA Operating Rules, card network policies (Visa, Mastercard), ACH regulations, wire transfer requirements, and emerging payment rails
• Lead enterprise risk assessments and manage business continuity planning for payment operations. Ensure 24/7/365 operational readiness for real-time payment processing requirements.
• Create strategic vision and collaborate with senior and/or executive leadership to define and ensure success of strategy in alignment with organizational objectives
• Serve as an escalation point for highly complex, priority issues. Provide direction and guidance to assist with successful resolution
• Collaborate with product and development teams, providing insight related to payment operations, card network rules, third party vendors, etc.
• Build, lead, and develop high-performing payment operations organization spanning multiple functional areas and layers.

What You'll Bring to the Team:

• Bachelor's Degree or equivalent experience, advanced degree preferred
• +10 years of progressive experience in payment operations, with minimum 7 years in leadership roles managing large-scale payment portfolios​
• Proven track record managing payment volumes exceeding $50 billion annually across full customer lifecycle (onboarding, operations, support, settlement)
• Ability to exercise discretion and independent judgment in making decisions, and interact effectively and positively with all levels of the organization or vendors/partners
• Deep knowledge of procedures, processes, policies, and regulations across card and payment space, in particular B2B credit card and ACH modalities
• Previous experience at a payment processor – financial institution, fintech, or payment infrastructure provider
• Superior understanding of merchant acquiring, payments funds flows, interchange dynamics
• Ability to communicate and collaborate cross-functionally, with various levels above and below, internally and externally, and to technical and non-technical audiences
• Demonstrated financial acumen to manage pricing programs, interchange qualifications, cash flow forecasting, cash conversion cycle, etc.
• Established background in promoting a proactive risk culture and driving control initiatives, including knowledge of regulatory requirements
• Excellent written and oral communication skills including presentation experience to large and diverse audiences of all levels of an organization
• Entrepreneurial mindset and a results-driven attitude

The expected base salary range for this position is $236,000 - $272,000 annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for additional incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.