Vice President II, Digital Workplace Technology & Employee Experience

LPL Financial technology team is seeking a visionary leader to drive the transformation of our digital workplace and elevate the employee experience across the enterprise. As VPII of End User Workplace Technology Operations & Employee Experience, you will lead the operations strategy and support driving measurable improvements across end-user technologies that includes but not limited to desktop, mobile, VDI, Conference room and cloud platforms ensuring greater employee experience and productivity.

This role is ideal for a dynamic executive who thrives at the intersection of technology, service excellence, and employee engagement.

Responsibilities:

• Strategic Leadership: Define and execute the digital workplace support strategy in partnership with IT, HR, Facilities, and business leaders. Share a 3yr roadmap and help execute against it delivering incremental wins to support the growth.
• Technology Operations:
  • Lead Service Desk, Deskside Support, Conference room support, VIP Executive Support, and Advisor Office Support teams to deliver high-touch, high-impact services.
  • Conduct root cause analysis/post mortem meetings after impactful incidents for lessons learned and preventive recurrence.
  • Integrate reports, key performance indicators (KPIs), metrics packages and related information for IT leadership and senior management.
  • On call 24/7/365, ensuring fast and effective 24x7 support for assigned technologies with excellent vendor access and escalation  
• Platform Management: Oversee support for desktop, mobile, Conference room, VDI, and cloud-based applications, ensuring seamless access and performance. Ensure secure, resilient and compliant platforms.
• Digital Employee Experience (DEX): Monitor and enhance DEX across all platforms, driving adoption of internal tools and solutions.
• Lifecycle & Financial Management: Manage the full lifecycle of end-user hardware/software and oversee budgeting, procurement, and vendor relationships. Oversee and optimize the Service/Contract/SLA across providers. Interface with vendors and partners to ensure security is maintained and integrated into all equipment and software.
• Leader Coach: Servant leader responsible for overall talent performance/talent management leading the transformation
• Channel Transformation: Champion digital-first support channels (chat, web, mobile) to improve scalability and user convenience.
• Cross-Functional Collaboration: Partner across Infrastructure, Security, Cloud Engineering, HR, and Business Operations to align support services with enterprise goals.
• Executive Support: Lead 24x7 support for senior stakeholders, ensuring rapid incident resolution and proactive service delivery.
• Knowledge Enablement: Build and maintain a robust IT knowledge base to support self-service and operational efficiency.

What does your success look like in the first 90 days?

Learn the LPL business functions, gather an understanding of the technology landscape and operational support functions. Meet with the executive leadership across technology and business to gain insights into the priorities (OKRs), opportunities to help frame the strategy to drive Operational Excellence and present a vision to effectively promote highly engaged future workforce.

What are we looking for?

We want visionary leaders who collaborate effectively across the departments and obsess on delivering delightful experiences at scale for our Employees and Advisors. We are looking for people who thrive in a fast-paced environment, are client-focused, team-oriented, and are able to execute in a way that deliver operational excellence. A leader who promotes an inclusive and fun culture.

Requirements:

• 15+ years Leadership experience transforming Digital Employee Experience in a financial services or enterprise environment leading technology service support.
• 8+ years of senior leadership experience managing people leaders
• Transformational process leader who leads with key metrics, analytics to steadily improve the offerings while reducing operational costs. Track record of transitioning support services to digital-first channels is a plus.
• Proven transformational/change leadership, leading secure/compliant end user computing function supporting PCs, Windows/Mac operating systems, Conference rooms, application deployment, file and print services, Active Directory move/add/change, Mobile, Cloud services and Microsoft 365 tools/ apps.
• Demonstrated ability to effectively manage multiple, concurrent initiatives and drive projects to completion.
• Strong budgeting and financial planning capabilities, with consistent variance control <2%.
• Experience with vendor performance management (onshore, near shore and offshore), including development and monitoring of SOWs and deliverables, SLA compliance, and general vendor relationship management
• Strong background in knowledge management. Monitor and analyze user adoption metrics to measure the effectiveness of digital workplace programs.
• Servant leadership mindset with a commitment to team development, talent management and engagement. Proven transformation experiences challenging, grooming and growing the team promoting talent uplift/management.
• Excellent communication skills and the ability to effectively interact with executives and other teams across the organization, working effectively leading with data and facts to achieve results.

Core Competencies:

• Visionary leader delivering exceptional Employee experiences through innovation and operational excellence
• Strong experience on managing large complex environments
• Strategic leader who anticipates the future, inspires the team to deliver solutions that promote collaboration, deliver frictionless experiences, improve engagement while reducing cost to serve
• Data driven leader who establishes OKRs, KPIs supporting the strategy to deliver excellent customer experiences while driving operational expenses.
• Excellent people leader who leads by example and has demonstrated experience building highly effective teams

 

Pay Range:

$146,625-$244,375/year
 Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. Learn more here!

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!

• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

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