At Toast, our mission is to empower the restaurant community to delight their guests, pursue their passions, and thrive. Trusted by over 140,000 restaurants, Toast serves as the primary platform for restaurant management. With over 2 million employees clocking in monthly, $160B in annual payment processing (~0.5% of US GDP), and 700K+ invoices ingested from suppliers each month, we are a critical partner to the hospitality industry.
A rapidly expanding part of Toast’s ecosystem is our Team Management offering. This includes integrated payroll, scheduling, and tip management solutions, all seamlessly connected to our all-in-one platform. This Line of Business (LOB) is dedicated to improving team engagement, retention, and operational effectiveness for our customers.
We are seeking a General Manager (VP-level) to potentially lead this fast-growing business unit. This leader will:
- Define and execute the strategic vision for Toast’s Team Management Line of Business, ensuring alignment with broader company goals
- Turn Toast Team management suite into an industry leader in the SMB space
- Drive the P&L for the Team Management LOB and accelerate growth of the business
- Oversee all Product, Strategy, Engineering, and Customer Experience functions.
- Collaborate with operations, onboarding, and customer success teams.
- Drive Toast’s vision to revolutionize team management in the hospitality industry.
The Team Management LOB has grown from a 4% attach rate in 2019 to over 20% in 2024, making it one of the fastest-growing lines at Toast. The incoming leader will join the FinTech Senior Leadership team and report to the SVP of FinTech.
What we are looking for
- 15+ years in product management within the SaaS industry, preferably with experience in small business-oriented platforms. Familiarity with team management solutions (e.g., payroll, scheduling) or restaurant technology is a strong plus.
- Proven success leading and scaling large R&D organizations and managing multiple stakeholders in a fast-growth environment.
- Track record of launching product innovations that delight customers, grow market share, while balancing existing customer needs and priorities
- Demonstrated ability to oversee and grow a P&L.
- Exceptional ability to attract, develop, and retain top talent, building a high-performing, collaborative team.
- Adept at navigating ambiguity, solving complex problems, and driving strategic change.
At Toast, you’ll join a mission-driven organization transforming the restaurant and hospitality industry. As a leader in this space, you will have the opportunity to directly impact the success of our customers while steering one of the most dynamic and fast-growing segments of our business.
#LI-DNP
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
------
For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
Similar Jobs at Toast
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
