Vehicle Services Administrator

Provide administrative support for the claim administration process

• Enter new claims into the Vehicle Services applications, claims are received via phone, email, web, client applications and fax - referring to client database for specific instructions.
• Monitor assignment queue for new claims entered directly by clients.
• Use clients' application to obtain claim information and update clients with our field staff information.
• Monitor queue for rejected files by field staff and reassign as directed by Regional Product Managers.
• Provide customer service to clients, insureds, claimants, etc.
• Escalate calls as necessary to other parties for resolution.
• Process invoice approval and review, confirm billing based on Non Sisdat client instructions.
• Ensure correct routing of invoices approved via manual approval process.
• Ensure correct documents are attached where appropriate.
• Process invoice corrections when needed.
• Monitor and resolve transmission queue errors.
• Assist management with reports or provide reports as needed.
• Performs other duties as needed.

• High school diploma; GED or the equivalent combination of education and experience.
• At least one year of prior administrative experience working in an office setting is required; preferably in the insurance industry.
• Knowledge of V-Tech application preferred.
• Good typing and 10 key skills.
• Strong computer skills along with a strong competency in Excel.
• Good telephone communication skills.
• Must possess strong customer service skills.
• Ability to operate standard business machines such as calculator, fax machine, copier machine, and computer.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

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