UX Research Operations Coordinator | Remote

Summary

AnswerLab is a UX research and experience strategy firm that partners with the world’s boldest brands to create experiences people love. We don’t just deliver insights—we shape product direction, influence strategy, and accelerate innovation at companies like Amazon, American Express, Google, and Meta.

As a team of experience strategists, we uncover the “why” behind user behavior and transform it into clarity, direction, and momentum for our clients. Whether advising on AI, accessibility, or emerging technologies, we help design solutions that drive measurable business impact—and build better futures for users.

What makes us successful is simple: the people who work here. We’re a team of intelligent, curious, and collaborative professionals who care deeply about solving problems and making a difference. At AnswerLab, you’re empowered to lead, grow, and have a real impact—supported by teammates who value thoughtful work, cross-functional collaboration, and yes, even a good laugh along the way.

For more information about AnswerLab, please visit www.answerlab.com/careers
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Job Purpose

We’re looking for a Research Operations Coordinator to join our User Experience Research Recruiting team. In this role, you’ll manage the logistics of recruiting participants for digital product research, ensuring studies run smoothly and clients have a seamless experience. You’ll handle 5–8 projects at a time, coordinating with researchers to confirm screening criteria, set quotas, manage scheduling, and keep studies on track. You’ll also help refine processes and tools that make our recruiting practice more efficient and effective.

This is a great opportunity to gain hands-on exposure to all aspects of UX Research Operations, from operational logistics to client consulting. We’re looking for someone who thrives in a fast-paced environment, enjoys solving problems before they become issues, and takes pride in delivering accurate, timely results. You’ll collaborate closely with researchers, clients, and cross-functional partners, and report directly to a Pod Lead within the Recruiting team.

Job Responsibilities

• Oversee UX Research Operations logistics from initiation to execution, including participant recruitment, screening, scheduling, communications, NDAs/ICFs, attendance tracking, incentive distribution, and ensuring adherence to project timelines.
• Coordinate project logistics such as internal and client meeting scheduling, set-up, kick off, and documentation.
• Use project and content management tools (e.g., Google Docs, Sheets, Forms, Salesforce, Slack, Gchat, Gspaces) to organize communication, track progress, and maintain accurate records.
• Provide day-to-day administrative support for research studies, ensuring smooth execution across all phases.
• Manage technology used in research operations, including project management platforms, programming online surveys with complex logic, filtering large datasets, and entering or extracting data from dashboards.
• Actively monitor project schedules, managing internal and external resources to ensure successful delivery.
• Maintain continuity across client projects by adhering to specialized NDAs, protocols, and client-specific requirements.
• Ensure compliance with legal requirements for clients in regulated industries such as financial services and pharmaceuticals.
• Develop and maintain best practices for research screeners, including a database of screening questions for future recruitment needs.
• Collaborate with Research and Operations teams to identify process improvements, increase efficiency, and strengthen team practices.
• Share insights on tools, workflows, and processes with team members and clients to enhance study execution and client experience.

Key Relationships

• Reports to a Research Operations Pod Lead
• Works closely with Recruit Coordinators, UX Researchers, and Client Stakeholders
• This job has no supervisory responsibilities

Knowledge, Skills, and Experience

We understand that outstanding candidates can come from a variety of backgrounds. While specific experience is important, we are ultimately looking for individuals with the personal characteristics to thrive in a growing, client-focused business. The ideal candidate will likely meet many or most of the following criteria:

• Proven ability to engage with clients and stakeholders in a consultative, service-oriented manner while seamlessly navigating and switching between multiple tools and platforms.
• 1–2 years of experience demonstrating client and stakeholder collaboration, service delivery, and project support.
• Strong organizational skills with excellent attention to detail and a commitment to accuracy and completeness.
• Exceptional time management skills and the ability to prioritize effectively.
• Highly service-oriented, responsive, and client-focused.
• Ability to work independently and manage priorities in a high-volume, fast-paced, client-driven environment.
• Excellent written and verbal communication skills, with strong interpersonal abilities.
• Self-motivated, quick learner, and able to multitask with minimal supervision.
• Enthusiastic, performance-driven, and a collaborative team player.
• Familiarity with Salesforce, Rally and/or Ethnio, as well as experience sending and managing bulk email communications.
• Bachelor’s degree required.

AnswerLab Core Values

• Build trust
• Provide amazing service
• Support and encourage inclusivity
• Jump in to help others
• Handle change with flexibility
• Innovate our products and processes
• Explore creative solutions to challenges
• Make AnswerLab a great place to work

Physical Requirements

• Extended hours may be required to meet project deadlines
• Willingness to work shifted hours to service different time zones
• Sitting for extended periods of time

Additional Information

At AnswerLab, our mission is to create experiences people love. This means we strive to make our company a great place to work for people from all walks of life. Hiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Information collected and processed as part of any job application you choose to submit is subject to AnswerLab's Privacy Policy: https://www.answerlab.com/privacy-policy
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