Designs enterprise product experiences for marketplace, agent, workspace, use-case management, and operational workflows. Leads end-to-end UX from discovery through delivery; conducts research and usability testing; creates wireframes, prototypes, and design artifacts; applies design systems and accessibility standards; facilitates workshops; collaborates with product and engineering teams; aligns stakeholders; and improves experiences using analytics and customer feedback.
Blink is the user experience firm for the world’s leading companies. We use evidence-driven design to create products that people use, love and remember. With studios in Boston, New York, San Diego, San Francisco, and Seattle, Blink brings two decades of experience to research, design, and strategy for clients such as Amazon, Facebook, Microsoft, NASA, Starbucks, and USAA.
Blink UX is seeking a UX Designer for an onsite engagement supporting one of Blink's clients.
Duration: 3-4 months
Location: onsite in Charlotte, NC
What you will be doing
- Lead the end-to-end design process, from discovery through delivery, for enterprise agent experiences.
- Translate complex business and user needs into clear, intuitive workflows and product experiences.
- Gather and synthesize user insights through research, testing, and feedback.
- Develop wireframes, prototypes, and design artifacts that communicate solutions effectively.
- Champion accessibility, usability, and consistency through established design standards.
- Collaborate with product, engineering, and business partners to drive successful outcomes.
- Present recommendations, build stakeholder alignment, and facilitate design workshops.
- Measure and refine experiences using usability findings, analytics, and customer feedback.
As a Product Designer, you will design intuitive marketplace, agent, workspace, use-case management, and operational experiences that simplify enterprise agent adoption. You'll leverage expertise in enterprise UX, design systems, user research, workflow prototyping, accessibility, developer-focused experiences, and AI/agent concepts while partnering with stakeholders to deliver scalable, user-centered solutions.
What we are looking for
- 5+ years of UX/Product Design experience in enterprise software.
- Experience designing complex workflows, platforms, or developer tools.
- Strong knowledge of UX design, user research, and workflow prototyping.
- Experience with design systems and accessibility standards.
- Understanding of AI, agent-based experiences, or intelligent automation.
- Knowledge of accessibility and inclusive design best practices.
- Proficiency with Figma and modern design tools.
- Strong stakeholder facilitation, communication, and collaboration skills
- Experience with AI, agent, marketplace, or workspace products.
- Understanding of AI, agent-based, or intelligent automation concepts.
- Experience working with product and engineering teams in Agile environments.
Required Qualifications
Preferred Qualifications
EEO
When hiring, we aim to build teams of compassionate people with diverse experiences, thoughts, and skills. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual preference, gender identity or age, disability, or length of time spent unemployed.
Following your application submission we encourage you to disclose personal demographic information in order to help us comply with federal and state Equal Employment Opportunity record-keeping requirements. We will also use this information in an anonymous aggregated form to help us measure and improve diversity at Blink.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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