UX Architect

ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

We're looking for an experienced UX Architect to join our Product team, who is excited to make an impact at a fast-growing 80-person company. We are looking for someone to operate as an experienced individual contributor, while helping to establish UX best practices in collaboration with our Product and Engineering department heads.

Ultimately, you will make our product more user-friendly and intuitive to attract and retain customers. You’ll be working on a set of products that we’ve built in house, in various stages within the product lifecycle.

We are open to remote candidates based in the U.S.

• Collaborate with product and engineering to define and implement innovative solutions for the product direction and experience 

• Gather and evaluate user requirements in collaboration with product managers

• Conduct user research and interviews, gaining a deep understanding of users and their workflows
• Find creative ways to solve UX problems (e.g. usability, findability) 

• Conduct concept and usability testing and gather user feedback

• Create sitemaps, user journeys, wireframes, and low-fidelity prototypes
• Develop the information architecture of products and features, including organizing content and features to ensure users can easily navigate and find what they’re looking for

• Prepare and present ideas and prototypes to internal teams and key stakeholders
• Collaborate with product designers and engineering to ensure successful implementation of findings in final designs and application
• Keep abreast with competitors and industry trends
• Establish and promote UX guidelines, best practices and standards
• Champion user-centered design principles throughout the product life cycle to ensure user needs remain central to every decision

• Bachelor’s degree in relevant field preferred
• Proven work experience as a UX Architect or similar role
• Knowledgeable about HTML, CSS, and JS
• Portfolio of design projects
• Familiarity with interaction design and information architecture
• Up-to-date knowledge of design software such as Figma, Sketch, Adobe Illustrator, Photoshop, etc.
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills
• Experience working in an Agile/Scrum development process