Unemployment Claims Associate

You thrive in a collaborative team environment and bring strong communication skills to every interaction. You’re empathetic, attentive to detail, and able to navigate sensitive situations with professionalism and care. You’re resourceful, adaptable, and able to prioritize effectively in a fast-paced setting. Learning new systems and tools comes naturally to you, and you're comfortable using technology to streamline your work.

As a Claims Associate on the Unemployment Operations team, you'll play a key role in supporting our customers by resolving inquiries and submitting accurate, timely information to state agencies.

• Manage and process Unemployment Insurance (UI) claims with a focus on accurate data gathering, timely submission, client communication, and thorough case building.
• Process wage and benefit audits, as well as other time-sensitive requests from state unemployment agencies.
• Work through and submit required documentation via state portals, ensuring all responses meet compliance and deadline requirements.
• Support customers by assisting with escalations, especially when they receive notices from state agencies, and providing clear, empathetic guidance.
• Collect and prepare sensitive customer and employer data to be shared securely with state agencies via email and/or fax
• Resolve inquiries and issues generated by our Customer Success team and internal ticketing system.
• Support the implementation of process improvements and system enhancements across the unemployment operations workflow.
• Assist senior team members in building out internal resources such as help articles, training materials, and best practice documentation.
• Audit, verify, and protest erroneous unemployment benefit charge statements to reduce client liability and protect their accounts.

As an Unemployment Claims Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

• Experience in an unemployment claims, operations, or customer service related field preferred.
• Experience with utilizing multiple systems and software programs.

The base wage range for this position based in our Tampa Office is targeted at $26.83 to $29.52 per hour.

#LI-Hybrid #LI-CD1