Trust & Security Fraud Product Delivery Manager, Vice President

Job Description
Bring your expertise to JPMorgan Chase. As part of the Fraud Product group, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo, and striving to be best-in-class.
As a Fraud Risk Product Delivery Manager - Vice President, you will shape the technology solutions that drive our strategic fraud risk initiatives. Working at the intersection of business and technology you'll interact with colleagues in various lines of businesses to learn about challenges and opportunities, transform that knowledge into high quality technical requirements, and coordinate with technical delivery teams to ensure solutions meet all requirements while providing exceptional business and customer experience.
Fraud Product is on a journey to centralize key cross functional and cross channel data, with a vision of shared central services and intelligence to identify fraud faster and stay one step ahead of the bad actors.
In addition to working with the development teams to create new solutions, you'll help optimize existing technology and identify new capabilities. While your role requires both business and technical skills including expertise in everything from data management to functional design, it also hinges on teamwork and leadership. You will offer clear guidance and feedback to your colleagues, product teams, and technology resources to ensure the highest quality deliverables, processes, and experiences while promoting the values, culture, and brand of JPMorgan Chase.
Job Responsibilities:

• Partner with product owners, data scientists, and fraud strategists to build business requirements, procedures, and processes. This will include project plan development, resource management, requirements management (elicitation, documentation, prioritization, etc.), process mapping, process design, procedure authoring, org design, capacity sizing, etc.

• Manage the interdependencies between product releases and other product delivery teams and activities required for end-to-end delivery

• Lead product life cycle activities by applying advanced knowledge of product development, design, and data analytics, including discovery, ideation, strategic development, requirements definition, and value management

• Align product strategies with overall business goals while identifying opportunities for growth

• Conduct and lead technical and functional JAD sessions, driving the team during solution design and defining web services API contracts. build requirement artifacts, data flow diagrams, user stories, use cases, mapping documents, and defining test scenarios.

• Maintain our control environment by ensuring programs and projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines

Required qualifications, capabilities and skills:

• Bachelor's degree, in engineering, computer science, technology, or related field

• 5+years of experience leading and managing progressively complex projects and initiatives in financial services, digital platforms and/or software development.

• Excellent interpersonal and communication skills, including ability to negotiate, compromise, display transparency and demonstrate diplomacy in sensitive situations and to interact effectively with peers, stakeholders, technical or business. Demonstrates strong influencer skills.

• Excellent analytical, strategic, logical thinking skills to understand and articulate complex business processes and workflows.

• Strong ability to work independently and collaboratively in a team setting in organizing, executing and completing initiatives.

• Strong understanding of and ability to work within Agile based development. Proven ability to lead multiple projects.

• Expert in JIRA reporting and Confluence

• Ability to synthesize complex information in a concise manner for presentation to stakeholders and interested parties.

• Exhibit confidence in communicating and interacting with senior and global business leaders through strong written, verbal, and interpersonal communications and presentations.

• Ability to understand stakeholders and business partners to provide flexibility and adaptability as necessary to execute and complete the initiative.

Preferred qualifications, capabilities and skills:

• Strong inter-personal skills to inspire/motivate the team and to instill confidence and trust within the business, operations, and technology teams as applicable

• Proven leader such that all participating and impacted groups have confidence and trust that the program/project is being well-managed and will meet its deliverables in a timely manner

• Project Manager certification

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.