Travel and Expense Operations Coordinator

About the teamAs a Travel and Expense Operations Coordinator, you’ll join Zillow’s Procurement & Financial Services organization on a small, high-impact team responsible for travel, expense, corporate card, and executive aviation. This is an exciting time to join as the team continues maturing processes, strengthening controls, and building more durable operating rhythms across the program.

About the role

The Travel and Expense Operations Coordinator owns day-to-day execution and operational stability across Corporate Card, Expense Operations, and Executive Aviation support. This role runs the operational engine behind the Travel and Expense program.  We are looking for an operational administrator focused on problem-solving, system improvement, vendor management, and sound execution.

In this role, you’ll be expected to reflect Zillow’s Core Values through disciplined execution, strong judgment, and consistent follow-through:

Consumers are our North Star (Quality and meaningful impact)
You deliver a consistent, reliable T&E experience by upholding high standards in controls, accuracy, and execution. Your work builds trust by ensuring employees and executives experience predictable, well-managed processes.

Do the Right Thing (Integrity)
You apply policies consistently and fairly, even when situations are complex or high-pressure. You raise risks early, make sound decisions grounded in company interests, and maintain a strong control and compliance mindset.

Turn on the Lights (Responsible transparency and clarity)
You create clarity through structured communication, accurate reporting, and well-maintained documentation. You ensure stakeholders understand what’s happening, why it matters, and where action is needed—without ambiguity.

Own It (Accountability and drive)
You take responsibility for outcomes, not just tasks. You follow through on commitments, hold partners accountable to defined roles and SLAs, and step in to resolve issues when execution breaks down.

We Play to Win (Excellence and Resilience)
You approach operational challenges—controls, exceptions, escalations—with focus and persistence. You continuously improve processes, strengthen controls, and raise the bar on execution quality over time.

What you’ll do:

1) Travel, Expense and Corporate Card Operations

• Day-to-day maintenance and support of the Zillow Group corporate card and expense program, monitoring employee inquiries, providing employees assistance with travel, expense and corporate card challenges, and identifying opportunities for program enhancements

• Guide employee behavior to existing travel, expense, and corporate card policies with consistency and rigor

• Partner with T&E Program Managers to ensure operational continuity and risk mitigation. Program Managers own strategy, systems, and roadmap; this role owns day-to-day execution, monitoring, and operational governance.

• Maintain audit-ready documentation, reporting accuracy, and timely issue resolution

• Escalate compliance risks proactively and with clear supporting facts and context. 

• Monitor control adherence, identify gaps, and drive corrective actions to reduce compliance risk

• Track KPIs and operational metrics to ensure stable, repeatable performance

2) BPO Team tactical Oversight

• Provide day-to-day tactical oversight of the BPO team (3 people) to ensure consistent execution. Own SLA tracking, reporting, and performance follow-up.  Escalate performance gaps and drive corrective actions. 

• Serve as first escalation point when BPO team needs assistance with communications or interactions with employees

• Collaborate with Travel, Expense and Card Program Managers to ensure contracted SLAs, controls, and workflow are completed

• Hold partners accountable to defined roles, responsibilities, and handoffs

• Partner with Travel, Expense and Card program managers to identify and implement opportunities for process automation and implement structured process improvements.

3) Executive Aviation Operations & Executive Support

• Own management of day-to-day operational executive aviation services

• Serve as a reliable operational point of contact for senior executives and executive assistants.  Coordinate scheduling logistics, vendor execution, and issue resolution with discretion and professionalism

• Manage the relationship with executive aviation vendors

• “Review, validate, and process invoices for executive aviation and related executive expenses

• Ensure compliance with internal policies and reporting requirements.  As needed, coordinate with Legal and Tax to provide clarity around individual 

• Own monthly, quarterly, and annual reporting for executive aviation and executive perks

• Maintain documentation and controls to support audit and compliance standards

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $76,200.00 - $121,800.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $72,500.00 - $115,700.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 2+ years of experience in Travel, Expense, Corporate Card, or Financial Operations

• Experience in finance operations, shared services, T&E, corporate card, AP/expense operations, or a control-focused operations environment

• Strong control orientation and comfort enforcing policy consistently and fairly

• Proven ability to drive accountability across partners 

• Strength in operational governance: SLAs, workflows, documentation, and escalation management

• Clear written and verbal communication grounded in facts, context, and “the why”

• Strong attention to detail and comfort with recurring cycles and operational rigor

Preferred qualifications

• Experience governing BPO/outsourced operations (SLA management, quality controls, performance routines)

• Experience building or maintaining SOPs, control documentation, and audit artifacts

• Experience with corporate card and expense platforms and reporting tools (Workday Expense, CTM (Corporate Travel Management), ServiceNow, JP Morgan Chase PaymentNet, Ramp experience a plus)

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.