Transactions Specialist I - Insertion/Personalization

Are you detail oriented and enjoy a production-based environment that offers career growth?

As a Transactions Specialist I in the Insertion/Personalization department in Coppell at JPMorganChase, you will operate production equipment to process customer statements and credit cards. Global Document Services is the firm’s primary print, card production, and distribution organization supporting JPMorganChase. In this role, you will focus on operational excellence, quality, and meeting service commitments in a fast-paced production environment where work varies day to day. 

Job Responsibilities

• Complete training across core functions within the Embossing and Insertion areas
• Operate various types of production equipment and machinery, as assigned
• Perform detailed quality inspections of cards and statements to identify and correct defects, errors, or inconsistencies
• Troubleshoot and help resolve production issues, including equipment malfunctions and data discrepancies
• Execute work accurately and efficiently to meet Service Level Agreements (SLAs)
• Promote strong internal controls by proactively identifying, documenting, and communicating issues
• Review production data to identify trends, improvement opportunities, and potential risks
• Follow all applicable regulations, internal policies, and standard operating procedures related to card and statement production

Required Qualifications, Skills, and Capabilities

• Ability to lift and move materials weighing 25–40 lbs and handle 200 lb supplies using approved industrial carts
• Ability to follow detailed instructions and procedures with a high degree of accuracy and consistency
• Adaptability to changing priorities, daily direction from leadership, updates to procedures, and new technology
• Strong teamwork and interpersonal skills; able to collaborate effectively with internal partners and stakeholders
• Ability to prioritize daily workload to support client SLAs and operational deadlines
• Commitment to maintaining a clean, organized, and safety-focused work area
• Willingness to cross-train and support responsibilities across multiple areas, as needed

Work Schedule

• 2nd Shift: Tuesday through Saturday, 2:00 PM – 10:30 PM
• Candidates must be willing and able to work during operating hours, which may include evenings, weekends, and holidays. Specific schedule details will be confirmed by the Recruiter.
• This role may require non-traditional and/or additional hours based on business needs. Schedules may be subject to change.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans